Oliver Jovan Lobo
Sunnyvale,CA
Summary
Results-driven Department Manager with a focus on proactive management of daily operations and the ability to address unique customer and employee needs. Known for fostering employee satisfaction and loyalty through effective leadership and conflict mediation skills. Strong interpersonal communication and multitasking expertise enhance team performance.
Overview
11
11
years of professional experience
Work History
Men's Sportswear Department Manager
Nordstrom Inc.
Hillsdale, CA
12.2023 - 08.2024
- Recruit, hire, train, develop and motivate your team – their success is your success
Achieving department volume and productivity goals by developing and executing a business plan.
Ensure salespeople are delivering outstanding customer service by teaching, coaching and leading by example
Ensuring floor is filled of merchandise and presentation standards are met.
Build long lasting relationships and create a loyal customer following by actively selling on the floor.
Ensuring accurate inventory management and achieve shrinkage goals.
Assistant Department Manager Shoes/Sales
Nordstrom Inc.
Hillsdale, CA
01.2022 - 12.2023
- Recruit, hire, train, develop and motivate your team – their success is your success
Assist the department manager in achieving department volume and productivity goals by developing and executing a business plan
Ensure salespeople are delivering outstanding customer service by teaching, coaching and leading by example
Work with the department manager to ensure merchandising and presentation standards are met
Build long lasting relationships and create a loyal customer following by actively selling on the floor
Assist the department manager in ensuring accurate inventory management and achieve shrinkage goals
Inventory and Fulfillment Manager
Nordstrom Inc.
East Palo Alto, CA
04.2018 - 01.2022
- Identify, recruit and hire the best talent
Coach and develop team members to be productive and deliver the desired customer experience
Create a fun and inclusive work environment
Lead, train, and drive the execution of multiple playbooks, standards, and best practices throughout the store
Drive and support the customer experience across department, store, and online market
Be a champion for continuous improvement
Department Manager Shoes
Nordstrom Inc.
East Palo Alto, CA
03.2017 - 03.2018
- Recruit, hire, train, develop and motivate your team – their success is your success
Lead by example - set and exceed personal and company goals while emphasizing the importance of delivering amazing customer service everyday
Use your fashion knowledge and business skills to create a solid business plan that enables your team to work together to meet department, store, and individual goals
Build long lasting relationships and create a loyal customer following by actively selling on the floor.
Partner with the merchant team to ensure you have the merchandise your customers will love.
Inventory Manager
Nordstrom Inc.
East Palo Alto, CA
02.2016 - 03.2017
- Drive store results by ensuring departments achieve shrink and unit variance goals
Identify, recruit and hire the best talent
Support Buy Online, Pick-up in Store and Web fulfillment orders by ensuring orders are properly filled to meet customer expectations
Ensure inventory management processes are accurate, leading to profitable store results
Collaborate with store partners to ensure sales and service goals are achieved through Buy Online, Pick-up in Store and Web fulfillment
Partner with department managers and the store manager to support store events.
Stock Person Lead
Nordstrom Inc.
East Palo Alto, CA
07.2013 - 05.2015
- Processing retail merchandise to the floor ready to sell, in a light-weight industrial environment and using highly-customized software and tools, with a focus on accuracy
· Be the keeper of the merchandise, completing all inventory processes and making sure merchandise is properly checked in and is accurately ticketed
· Strong focus on productivity, measured through team and individual metrics such as units processed per hour
· Work in the eye of the storm, keeping the stockrooms and sales floor organized, re-stocked and tidy
· Contribute to team goals such as efforts around safety, ongoing training, and test-and-learn projects.
· Provide general support to the store including set up for special events, markdowns and relocation of fixtures
Education
Bachelor of Science - BUSSINESS ADMINISTRATION MAJOR IN MANAGEMENT
UNIVERSIDAD DE MANILA
MANILA, PHILIPPINES03-2005
Skills
- Performance management
- Training and development
- Team supervision
- Strategic Decision-Making
- Operational Sales Reporting
- Safety and security
- Customer engagement
- Visual merchandising
- Personnel management
- Strategic planning
- Conflict de-escalation
- Time management
- Staff development
- Scheduling
Languages
English
Full Professional
TAGALOG
Native/ Bilingual
KAPAMPANGAN
Native/ Bilingual
Timeline
Men's Sportswear Department Manager
Nordstrom Inc.
12.2023 - 08.2024
Assistant Department Manager Shoes/Sales
Nordstrom Inc.
01.2022 - 12.2023
Inventory and Fulfillment Manager
Nordstrom Inc.
04.2018 - 01.2022
Department Manager Shoes
Nordstrom Inc.
03.2017 - 03.2018
Inventory Manager
Nordstrom Inc.
02.2016 - 03.2017
Stock Person Lead
Nordstrom Inc.
07.2013 - 05.2015
Bachelor of Science - BUSSINESS ADMINISTRATION MAJOR IN MANAGEMENT
UNIVERSIDAD DE MANILA
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