Derek Primero
El Paso,TX
Overview
5
5
years of professional experience
1
1
Certification
Work History
Help Desk Technician
Fred Loya Insurance
El Paso, Texas
06.2025 - Current
- Provided technical assistance to customers addressing diverse technical issues via email, live chat, and telephone, ensuring timely resolution.
- Provided technical support for software and hardware issues across multiple departments.
- Collaborated with IT team to identify system requirements and troubleshoot issues, enhancing overall system functionality.
- Documented and maintained records of work requests, logs, and lifecycle documentation to support efficient tracking and resolution.
IT Security System Technician
Integrated Internet of Things
El Paso, TX
05.2024 - 06.2025
- Installed, configured, and maintained security systems, including IP surveillance cameras and access control panels, across commercial and industrial sites.
- Deployed and troubleshot network infrastructure, utilizing command-line interfaces for fiber optics, switches, routers, and cabling, enhancing secure connectivity.
- Led physical and network security projects, managing cable pulls and configuring secure access points to maintain compliance with industry standards.
Barista
Starbucks
El Paso, TX
08.2022 - 05.2024
- Delivered exceptional customer service by greeting customers, fulfilling orders, and addressing inquiries with a positive attitude, collaborating with team members to ensure high service levels during peak hours.
Theatre Team Member
Cinemark
El Paso, TX
02.2021 - 08.2022
- Ushered guests to seats, providing guidance and support while multitasking in fast-paced environment, ensuring smooth operations.
Education
Associates of Applied Science - Information Systems and Security
Western Technical College
12.2024
Diploma - Science, Technology, Engineering, and Math focused program
Montwood High School
05.2022
Skills
- Technical support
- Network troubleshooting
- Security systems installation
- IT documentation
- Software configuration
- Customer relationship management
Certification
• A+ Certification, CompTIA, 2024
• PenTest+ Certification, CompTIA, 2024
• FOA - Fiber Optic Technician, 2024
• Cisco Certified Network Associate, Cisco, Expected 2026
• Security+, CompTIA, Expected 2026
• Network+, CompTIA, Expected 2026
• PenTest+ Certification, CompTIA, 2024
• FOA - Fiber Optic Technician, 2024
• Cisco Certified Network Associate, Cisco, Expected 2026
• Security+, CompTIA, Expected 2026
• Network+, CompTIA, Expected 2026
Proficiencies
- Spanish Language: Advanced/fluent in reading, conversation, and writing.
- Customer Service & Communication: Proven experience supporting customers in fast-paced environments with clear communication and professionalism.
- Technical Support & Troubleshooting: Hands-on experience resolving software, hardware, and basic network issues for end users.
- Computer Hardware & Cabling: Experience building and maintaining computers; termination and network cable routing.
- Microsoft & Windows Systems: Proficient with Windows, Word, Outlook, Excel, Teams, and PowerPoint.
- Time Management & Team Collaboration: Adaptability, strong multitasking, and ability to work effectively within team-based environments.
Timeline
Help Desk Technician
Fred Loya Insurance
06.2025 - Current
IT Security System Technician
Integrated Internet of Things
05.2024 - 06.2025
Barista
Starbucks
08.2022 - 05.2024
Theatre Team Member
Cinemark
02.2021 - 08.2022
Associates of Applied Science - Information Systems and Security
Western Technical College
Diploma - Science, Technology, Engineering, and Math focused program
Montwood High School