Excel
Derek Ray
Council Bluffs,IA
Summary
Skilled Senior Fraud Investigation Specialist focused on maximizing company financial and reputation success through effective use of communication, decisive decision making, and self-motivation abilities. Top-notch communicator with excellent time management, administrative and customer service skills.
Overview
6
6
years of professional experience
Work History
Sr. Specialist Fraud Investigator
First National Bank Of Omaha
03.2023 - 02.2024
- Conducted thorough investigations to determine validity of fraudulent claims through communication with merchants, cardholders, and various other resources.
- Balanced accounts daily ensuring both the cardholder and bank had their respective funds in the rights places.
- Stayed on top of time and personally sensitive information while maintaining a strong boundary of confidentiality all while staying in compliance with various federal regulations.
- Worked remotely at a self-monitored pace ensuring daily and monthly quotas were not only met but exceeded on a consistent basis.
Sales Specialist
Beardmore Chevrolet
09.2022 - 03.2023
- Supported retail distributors, dealers and customers through in-person and telephone support.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Finance Manager
Woodhouse Auto Family
07.2021 - 08.2022
- Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
- Strengthened internal controls through regular audits and adherence to regulatory requirements.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
Finance Manager
Superior Honda Of Omaha
11.2019 - 06.2021
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
Sales Representative
Nebraska Furniture Mart
02.2018 - 11.2019
- Recommended complementary purchases to customers, increasing revenue.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Developed strong rapport with customers and created positive impression of business.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
Education
High School Diploma -
Thomas Jefferson High School
Council Bluffs, IA05.2011
Skills
- Verbal and written communication
- Decision-Making
- Report Writing
- Fraud prevention
Software
Timeline
Sr. Specialist Fraud Investigator
First National Bank Of Omaha
03.2023 - 02.2024
Sales Specialist
Beardmore Chevrolet
09.2022 - 03.2023
Finance Manager
Woodhouse Auto Family
07.2021 - 08.2022
Finance Manager
Superior Honda Of Omaha
11.2019 - 06.2021
Sales Representative
Nebraska Furniture Mart
02.2018 - 11.2019
High School Diploma -
Thomas Jefferson High School
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