Derek Repollo
45-584 Aneko Place, Kaneohe,HI
Summary
A high-energy, safety-conscious, dependable individual with over 10+ years of experience delivering exceptional customer service in a fast-paced environment. Proven clean record of displaying strong leadership/supervisory roles, resiliency, punctuality, problem-solving and the ability to communicate to team members and guests to maximize complete safety and satisfaction. A compassionate-being eager to share the Aloha-Spirit on-board to connect with United Airlines’ diverse global network and passengers.
Overview
13
13
years of professional experience
Work History
Service Advisor
Honda Windward
Kaneohe
04.2015 - Current
- Delivering exceptional customer service by providing customers with inquiries, service recommendations and issue resolutions.
- Assists customers by scheduling appointments in a database to optimize workflow efficiency.
- Recommends appropriate maintenance services based on vehicle condition inspections and manufacturer guidelines so that customers can rest assure they will be safe.
- Train, mentor and supervise employees to ensure streamline operations, workplace safety and uphold high service standards.
- Manage daily cash and credit transactions while maintaining accuracy.
- Conduct daily safety inspections and utilize strong problem-solving skills to identify and resolve customer and operational concerns.
Customer Service Representative
Bay View Mini Putt and Zipline
Kaneohe
10.2013 - 01.2015
- Provided friendly and professional service by greeting guests, assisting with questions, concerns and attraction information.
- Operated point-of-sale systems and processed cash/credit transactions with accuracy and attention to detail.
- Maintained efficient checkout operations while ensuring a positive guest experience in a fast-paced environment.
- Assisted with inventory stocking and maintained a clean, organized and safe facility for guests and employees.
- Collaborated with team members to support daily operations to ensure smooth customer satisfaction.
- Conducted briefings to increase company sales relating to marketing.
Education
Professional Pilot Program
Barbers Point Flight School
Kapolei, HIHigh School Diploma -
James B. Castle High School
Kaneohe, HISkills
Customer Service Excellence
Strong Communication Skills
Team Player
Leadership/Supervisory Experience
Problem-Solving and Critical Thinking
Adaptability/Flexible
Time Management and Reliability
Cultural Awareness
Resiliency and Professionalism
Safety Awareness
Timeline
Service Advisor
Honda Windward
04.2015 - Current
Customer Service Representative
Bay View Mini Putt and Zipline
10.2013 - 01.2015
Professional Pilot Program
Barbers Point Flight School
High School Diploma -
James B. Castle High School