Derek Rivas
Tucson,AZ
Summary
Self-assured Service Advisor experienced in managing diverse responsibilities while effectively engaging with various personality types. Delivered exceptional customer service and resolved issues through strong communication and task prioritization skills. Focused on leveraging organizational strengths in a new role that values hard work and dedication.
Overview
1
1
year of professional experience
Work History
Service Advisor
Walmart
Tucson, AZ
10.2025 - Current
- Resolved customer complaints and addressed service issues promptly, improving customer experience.
- Assisted customers with product inquiries and service recommendations to enhance satisfaction and drive sales.
- Managed incoming calls from potential customers, providing quotes and information to facilitate informed decision-making.
- Maintained knowledge of store promotions and product features.
Education
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Amphi Highschool
Tucson, AZSkills
Product knowledge
Technical support
Service recommendations
Conflict resolution
Customer service
Timeline
Service Advisor
Walmart
10.2025 - Current
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Amphi Highschool