Derek Robertson
Salt Lake City
Summary
Enthusiastic candidate with hands-on experience in meal service and customer interactions. Manages dietary needs while following health guidelines, showcasing adaptability and strong interpersonal skills. Eager to contribute to team success and learn from practical experiences in a professional setting.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Meal Builder
SpudToddos
Salt Lake City, UT
02.2024 - Current
- Managed customer complaints promptly and professionally, resolving issues to maintain customer satisfaction.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented portion control measures to minimize food waste and reduce overall costs.
- Displayed strong communication skills when interacting with both kitchen staff and fellow meal builders for smooth operations.
- Enhanced customer satisfaction by providing timely and accurate meal service in a professional manner.
- Supported dietary needs of customers by making appropriate meal accommodations upon request.
- Provided personalized recommendations based on customer preferences, enhancing their overall dining experience.
- Adhered to strict safety guidelines when handling food, minimizing the risk of cross-contamination and illness.
- Coordinated with other team members to ensure seamless service during high volume periods.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Handled cash transactions accurately and efficiently, fostering trust between the establishment and its patrons.
- Assisted with training new meal servers, improving overall team efficiency and productivity.
Education
High School Diploma -
Skyline High School
Salt Lake City05-2026
Skills
- Problem-solving
- Attention to detail
- Following instructions
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Flexible and adaptable
- Dependable and responsible
Accomplishments
- 2+ years of meal building and customer service experience
Certification
YouScience Certifications in:
- Exploring Computer Science
- Culinary I
- Child Development
- Biotechnology
Languages
French
Limited Working
Interests
- Ballroom Dancing
- Backpacking and Hiking
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Enjoy hobbies that combine physical activity with outdoor exploration
- Running
- Strong interest in biology
Timeline
Meal Builder
SpudToddos
02.2024 - Current
High School Diploma -
Skyline High School