Kathy Garcia

Work History

Hot Meal Solutions/Café/cashier/meet Bakery Manage

Wal-Mart/Sams

10.2010 - 08.2014

Reduced wait times for customers by quickly processing orders, payments, and issuing change as needed.
Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
Demonstrated adaptability by cross-training in various cafe roles, providing seamless coverage when necessary.
Promoted a welcoming atmosphere by engaging in friendly interactions with customers and promptly addressing concerns.
Boosted sales through upselling promotional items and suggesting complementary products to customers.
Maintained high standards of cleanliness throughout the cafe, adhering to health department regulations for food safety.
Provided excellent customer service resulting in repeat business through attentiveness to individual preferences and special requests.
Aided in the training of new hires, sharing expertise and best practices for successful integration into the team.
Showcased strong multitasking abilities juggling multiple responsibilities such as order taking cashiering and answering phone calls without compromising quality of service provided.
Contributed to team success by maintaining a clean, well-stocked, and organized work area throughout shifts.
Supported efficient kitchen operations by promptly communicating customer orders to back-of-house staff members.
Built rapport with customers through genuine conversations offering personalized recommendations based on their preferences ultimately fostering brand loyalty over time.
Upheld company policies regarding payment procedures, refunds, returns, and exchange transactions for consistent service delivery.
Displayed attention-to-detail verifying prices and quantities calculating discounts validating coupons and applying relevant charges correctly during each transaction.
Streamlined cafe operations for improved efficiency with accurate cash handling and end-of-shift reconciliation.
Acted as a liaison between customers and management, ensuring effective communication of feedback or concerns to drive continuous improvement.
Helped management keep adequate supply on hand by notifying of shortages.
Used POS system to accurately enter orders and process payments.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Prepared specialty drinks such as cappuccinos, lattes and mochas.
Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Followed exact recipes for mixing and preparing beverage and food items.
Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Recommended products based on solid understanding of individual customer needs and preferences.
Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Explained beverage preparation and offered samples to help customers choose ideal items.
Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
Promoted additional items with beverages, increasing store sales.
Packaged bagels, muffins and other food items for customer purchase.
Monitored supply levels at counter and maintained customer areas to meet typical demands.
Minimized spoilage with proper use of first-in-first-out stock procedures.
Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.

Bakery Clerk Then Manager

Neighborhood Walmart

11.2010 - 07.2013

Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Checked expiration dates and rotated products to verify freshness and avoid spoilage.
Balanced multiple tasks simultaneously during busy periods while still delivering exceptional customer service experiences.
Prepared fresh baked goods daily, ensuring consistent high-quality products for customers.
Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
Maintained tidy and organized work area to comply with cleanliness standards.
Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
Ensured compliance with food safety regulations by maintaining a clean and organized workspace at all times.
Assisted in inventory management by accurately tracking stock levels and promptly replenishing supplies as needed.
Helped train new employees on proper baking techniques, equipment usage, and customer service best practices.
Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
Collaborated with fellow bakery staff members to streamline production processes and improve overall efficiency.
Recommended new bakery items to customers based on taste preferences, building rapport and boosting sales.
Managed incoming bakery deliveries, verifying order accuracy and freshness of products upon arrival.
Inspected goods to establish accurate pricing and labeling.
Developed strong relationships with regular customers, fostering loyalty and repeat business for the bakery department.
Maintained a visually appealing and well-stocked bakery display, leading to increased sales.
Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
Provided support in other departments during peak times or employee absences, demonstrating adaptability and a strong work ethic.
Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
Decorated and merchandised quality bakery goods to build business reputation and revenue base.
Helped customers locate ideal menu items by listening to needs and recommending specific products or services.
Promoted a positive work environment within the bakery team through open communication channels and constructive feedback mechanisms.
Communicated effectively with store management regarding bakery operations, addressing potential issues proactively before they escalated into larger problems.
Used utensils and equipment to portion, wrap and display bakery items.
Enhanced customer satisfaction by providing excellent bakery product recommendations and answering product-related questions.
Handled cash register transactions efficiently, ensuring accurate sales records and timely customer service.
Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
Increased overall efficiency of the bakery operation through meticulous attention to detail when measuring ingredients or performing other preparatory tasks.
Continuously expanded product knowledge by staying up-to-date with industry trends and participating in ongoing staff training sessions.
Performed routine maintenance on baking equipment to maintain optimal functionality and prevent downtime during peak hours.
Stocked merchandise, clearly labeling items, and arranging according to size or color.
Built customer loyalty and retention by delivering excellent shopping experiences.
Engaged in friendly conversation with customer to better uncover individual needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Provided exceptional services and pleasant shopping experiences to retail customers.
Used in-store system to locate inventory and place special orders for customers.
Listened to customer needs and desires to identify and recommend optimal products.
Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Prioritized helping customers over completing other routine tasks in store.
Developed strong rapport with customers and created positive impression of business.
Managed efficient cash register operations.
Monitored customers for signs of security concerns and escalated issues to management.

Meat Department Manager

Neighborhood Walmart

11.2010 - 07.2012

Operated saws and slicers to cut meat, using safety protocols and procedures to avoid accidents.
Enhanced customer satisfaction by ensuring the highest quality and freshest meat products were available.
Maintained a clean and organized work environment, adhering to strict sanitation standards for food handling and safety.
Trained new employees on handling, safety and stocking procedures.
Boosted sales through strategic merchandising of meat products, creating eye-catching displays and promotions.
Assisted customers by finding requested items and providing preparation information for specific cuts of meat.
Reduced waste and shrinkage by closely monitoring product expiration dates and rotating stock accordingly.
Trained new employees in company policies, best practices, and procedures for handling meat products safely.
Conducted regular inspections of department equipment, ensuring proper maintenance for optimal performance levels was reached.
Increased department efficiency by implementing new inventory management systems and procedures.
Provided exceptional customer service by assisting shoppers with product selection, cooking techniques, and special requests.
Maintained compliance with all federal, state, and local food safety regulations through diligent record-keeping and regular staff training.
Managed budgets for labor costs, inventory control, and ordering supplies while maintaining desired profit margins.
Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Balanced staffing needs during peak times such as holidays or special events to ensure adequate coverage without sacrificing customer service quality levels.
Evaluated employee performance, providing constructive feedback and coaching to facilitate professional growth within the team.
Completed inventory counts, reordered stock, and removed expired items from supply.
Streamlined workflow processes within the department, resulting in increased productivity among team members.
Collaborated with other department managers to create a cohesive store environment that prioritized customer satisfaction and encouraged repeat business.
Worked closely with employees and customers to effectively manage daily operations and communications.
Reduced waste by overseeing proper restocking procedures and promotion of nearly-expired goods.
Collaborated with store management to develop promotional strategies that highlighted seasonal offerings or specials within the Meat Department.
Spearheaded initiatives to improve overall operations efficiency within the Meat Department by analyzing data on sales trends and adjusting strategies accordingly.
Conducted regular inventories of stock and documented losses using Software.
Developed strong relationships with vendors to secure competitive pricing on high-quality products for the department.
Evaluated employee performance and conveyed constructive feedback to improve skills.
Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Controlled resources and assets for department activities to comply with industry standards and government regulations.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Identified and communicated customer needs to supply chain capacity and quality teams.
Established team priorities, maintained schedules and monitored performance.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Set aggressive targets for employees to drive company success and strengthen motivation.
Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.

Summary

Overview

Work History

Hot Meal Solutions/Café/cashier/meet Bakery Manage

Bakery Clerk Then Manager

Meat Department Manager

Education

General -

Skills

Timeline

Similar Profiles

Katrina DevineKatrina Devine

Jasper BucklesJasper Buckles

Amanda McGowanAmanda McGowan

Jesse PaschalJesse Paschal

Megan FlemingMegan Fleming