Derek Rodriguez
Fresno,CA
Summary
Drives sales improvements district-wide with forward-thinking approaches focused on capturing opportunities and promoting growth. Tenacious change manager and solution-oriented manager with successful healthcare background. Leverages decisive leadership approaches to continuously boost key metrics.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Operations Manager
Amazon
Visalia, CA
03.2021 - Current
- Oversee inbound operations across 4 shifts including 4 Operations Managers, 8 Area Managers and over 250 Associates
- Provided leadership for continual management and employee training initiatives.
- Managed employee-related issues encompassing labor, turnover and diversity.
- Oversaw staff and sub-contractor performance review assessments.
- Prepared documents for internal and external audits.
- Oversaw workforce management planning, volume predictions and capacity planning.
- Optimized costs to contribute to productivity, cost development and proficiency of central fulfillment operations.
- Allocated resources to planned programs according to business objectives.
- Promoted use of multichannel communication strategies, automated chat and social messaging.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Procured contracting arrangements with sub-contractors and service providers.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
District Manager
Walgreens Boots Alliance
Sacramento, CA
01.2018 - 03.2021
- Conceptualized and implemented strategies to realign operational strategies and enhance personnel management approaches
- Met deadlines by proactively managing individual and team tasks and implementing operational processes
- Produced weekly and monthly reports outlining financial data to assist management with making strategic plans and operational decisions
- Boosted bottom-line profits by devising and optimizing effective sales and merchandising programs
- Drove sales for fifteen stores in district, generating over $68 million in annual front end volume and over $78 million in pharmacy volume
- Built positive and productive relationships with store and field leadership
- Improved operational standards, personnel moves, and merchandising strategies
- Located, developed and promoted talented employees to cultivate collaborative and hardworking leadership team
- Attracted new clientele and developed customer relationships by hosting product-focused events
- Held weekly meetings with Store Managers to identify techniques to overcome sales obstacles
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Supervised fifteen locations to ensure high-quality standards of operation including pharmacy compliance
Store Manager
Walgreens Boots Alliance
Fresno, CA
01.2016 - 01.2018
- Oversaw, trained and encouraged over 17 store employees, promoting culture of efficiency and performance.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Completed monthly profit and loss performance reports.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Created work schedules according to sales volume and number of employees.
- Oversaw receiving and display of incoming products, meeting planned promotions and seasonal rotation for sales events.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Awarded district engagement award for 2018
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Completed biweekly payroll for all store employees.
- Ran multiple district projects including district inventory management and new store manager training
Assistant Store Manager
Walgreens Boots Alliance
Fresno, CA
03.2014 - 01.2016
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Rotated merchandise and displays to feature new products and promotions.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Advanced to keyholder and assistant manager-in-charge in manager's absence.
- Promoted to Assistant Manager after only 11 months in leadership position
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Conducted on the job coaching for store sales associates.
Shift Lead
Walgreens Boots Alliance
Fresno, CA
04.2013 - 03.2014
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records
- Worked with team members to improve performance and implement training updates
- Helped store management meet standards of service and quality in daily operations
- Maintained safe working environment by observing safety procedures, policies and regulations
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Tracked receipts, employee hours and inventory movements
- Mentored junior team members on protocols and procedures of each station to maximize contributions
- Trained new employees and promoted supportive, performance-oriented atmosphere by, instructing each in use of machinery, standard operating procedures and company policies
Senior Pharmacy Technician
Walgreens Boots Alliance
Sanger, CA
06.2011 - 04.2013
- Verified patient data and billing information to discover and resolve erroneous bills due to system errors
- Ordered medicines daily to ensure compliance with demands and needs
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders
- Liaised with other pharmacies to eliminate issues related to product expiration
- Resolved non-routine issues like third party billing, computer system and customer service issues
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies
- In charge of inventory management for medications in pharmacy
Certified Pharmacy Technician
Walgreens Boots Alliance
Sanger, CA
10.2010 - 06.2011
- Stocked, labeled and inventoried medication to keep accurate records.
- Coordinated verification and filling of more than 700 daily prescriptions in high-volume retail pharmacy environment.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Promoted to Senior Pharmacy Technician after 8 months with company
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Reviewed and verified customer information and insurance provider information.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
Automotive Technician
Lithia Mazda Of Fresno
Fresno, CA
03.2005 - 10.2010
- Inspected vehicles and utilized market and industry expertise to execute strategic automotive purchases.
- Maintained fleet vehicles in good working order with preventive and corrective maintenance expertise.
- Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.
- Repaired brake, exhaust, electrical and other systems to optimal specifications.
- Communicated issues to leaders and helped develop solutions.
- Procured, organized and managed parts inventories.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ01-2020
High School Diploma -
Bullard High School
Fresno, CA06-2003
Skills
- Consulting
- Business Administration
- Operations management
- Financial management
- Business planning
- Business analysis
- Staff management
- Distribution management
- Leadership skills
- Data collection and analysis
- Administrative Management
- Hiring and Onboarding
- Policy Development and Enforcement
Certification
Pharmacy Technician Certification Board (PTCB) - 580107010268156
Exp 04/30/2026
California Certified Pharmacy Technician - TCH 100425
Exp 06/30/2026
Timeline
Operations Manager
Amazon
03.2021 - Current
District Manager
Walgreens Boots Alliance
01.2018 - 03.2021
Store Manager
Walgreens Boots Alliance
01.2016 - 01.2018
Assistant Store Manager
Walgreens Boots Alliance
03.2014 - 01.2016
Shift Lead
Walgreens Boots Alliance
04.2013 - 03.2014
Senior Pharmacy Technician
Walgreens Boots Alliance
06.2011 - 04.2013
Certified Pharmacy Technician
Walgreens Boots Alliance
10.2010 - 06.2011
Automotive Technician
Lithia Mazda Of Fresno
03.2005 - 10.2010
Bachelor of Science - Business Administration
University of Phoenix
High School Diploma -
Bullard High School