Derek Saur
Martin,MI
Summary
At Gun Lake Casino, I excelled as a Casino Host and Table Games Floor Supervisor, where my knack for relationship development and guest relations significantly enhanced customer loyalty and casino revenue. Leveraging customer service and innovative operational solutions, we boosted efficiency and profitability, demonstrating exceptional teamwork and collaboration.
Overview
13
13
years of professional experience
Work History
Casino Host
Gun Lake Casino
02.2022 - Current
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
- Increased player loyalty by developing personalized relationships and providing exceptional guest service.
- Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.
- Developed marketing plans to boost customer loyalty and enhance customer satisfaction.
Table Games Floor Supervisor
Gun Lake Casino
04.2019 - 02.2022
- Developed innovative solutions for common operational challenges, enhancing overall efficiency within the department.
- Provided exceptional guest service, resulting in repeat business and positive word-of-mouth referrals.
- Maximized profitability by effectively managing chip inventory, game pace, and staffing levels during peak times.
- Conducted regular performance evaluations of table games staff, identifying areas for improvement and providing constructive feedback.
Table Games Dealer
Gun Lake Casino
04.2012 - 02.2019
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Education
High School Diploma -
Plainwell High School
Plainwell, MI2008
Skills
- Customer Service
- Relationship Development
- Guest Relations
- Teamwork and Collaboration
Accomplishments
Top Gun
Attendance ace
Perfect secret shop
Title 31
TIPS Certified
Timeline
Casino Host
Gun Lake Casino
02.2022 - Current
Table Games Floor Supervisor
Gun Lake Casino
04.2019 - 02.2022
Table Games Dealer
Gun Lake Casino
04.2012 - 02.2019
High School Diploma -
Plainwell High School
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