Derek Scheffler
Northfield,NJ
Summary
Capable and motivated Technician experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone or with a team to successfully investigate and troubleshoot problems.
Overview
15
15
years of professional experience
Work History
IT Technician
Spencer’s and Spirit
Egg Harbor , NJ
2022.01 - Current
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Assisted with the deployment of new applications and updates to existing applications.
- Managed inventory of IT assets such as laptops, desktops, servers and peripherals.
- Coordinated ticket fulfillment among multiple technicians and teams to reduce redundancy and accelerate response times.
Telecommunications Line Repair
Spectrum
2015.01 - 2021.01
- Certified to install, repair, and troubleshoot fiberoptic networks for residential developments and commercial buildings
- Certified to install, program, and troubleshoot fire and security systems for residential and commercial buildings
- Planned, supervised, and implemented new training courses to teach others how to use new tools
- Provided weekly updates to management on the status of ongoing fiberoptic installation projects.
Bartender
Aria Hotel and Casino Las Vegas
2012.01 - 2013.01
- Oversaw and took weekly inventory of stock
- Maintained cleanliness of the bar throughout the day, according to health code standards
- In charge of daily opening and closing duties
- Provided customer service and recommendations to all customers.
Cable Technician
Comcast
2009.01 - 2012.01
- Travelled to customers’ homes to install, repair, and troubleshoot home cable and internet
- Repaired power lines during power outages caused by storms
- Built loyal professional customer relationships due to stellar customer service.
Education
Electrical and Computer Engineering A.S. -
Valencia College
12.2014
High School Diploma -
Mainland High School
12.2006
Skills
- Inventory Control Systems
- Application support
- Documentation Development
- System optimization
- Hardware Installation
- Data Recovery
- Analytical Thinking
- Troubleshooting Network Issues
References
- Austin Manuel, Spectrum, (407) 800-9374
- Matthew Williams, Aria, (609) 432-9432
- John Wise, Spencer’s, (609) 385-6600
Timeline
IT Technician
Spencer’s and Spirit
2022.01 - Current
Telecommunications Line Repair
Spectrum
2015.01 - 2021.01
Bartender
Aria Hotel and Casino Las Vegas
2012.01 - 2013.01
Cable Technician
Comcast
2009.01 - 2012.01
Electrical and Computer Engineering A.S. -
Valencia College
High School Diploma -
Mainland High School
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