Jose Sanchez
Queens,NY
Summary
Customer-focused Cable Installation Technician dedicated to delivering highest quality digital communications. Responsible and reliable individual experienced in working with live-wire connections through telephone and data lines. Communications expert with 20 years of experience working in cable industry. Experienced in customer relations, regional cabling and building installations. Detail-oriented and reliable with top communication and multitasking strengths. Excellent communicator with top technical and problem-solving abilities. Results-driven team player adept at performing cable installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment, calibrating systems and training users. Focused on achieving demanding service, quality and performance objectives. Remarkable work ethic with a solid career history of working effectively with cable, internet and phone bundles.
Overview
21
21
years of professional experience
Work History
IT Technician
TRITECH
Manhattan, NY
05.2015 - Current
- Improved network efficiency by optimizing configurations and implementing necessary updates.
- Reduced system downtime by proactively monitoring and addressing potential issues in a timely manner.
- Enhanced user experience with thorough troubleshooting and resolution of hardware and software problems.
- Streamlined IT support processes, resulting in increased productivity within the department.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Conducted comprehensive site surveys to identify optimal locations for cable infrastructure installations.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Optimized cable routing layouts for improved signal quality and minimized interference issues.
- Coordinated with contractors and other technicians, fostering efficient teamwork on complex projects.
IT Technician
Benchmark
San Juan, PR
03.2003 - 04.2012
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Streamlined cable installation processes, resulting in faster service delivery to customers.
- Conducted comprehensive site surveys to identify optimal locations for cable infrastructure installations.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Provided exceptional customer service, addressing client concerns promptly and professionally.
Education
Computer And Information Sciences
Inter American University of Puerto Rico Aguadilla
San Juan, PRArt
Central High
Santurce, PR05.1996
Skills
- Hardware Installation
- Inventory Control Systems
- Technical Support
- Wireless Networking
- Hand tool operation
- Telecommunications Systems
- Power Tool Usage
- Signal Testing Proficiency
- Cable Splicing Expertise
- Cable Troubleshooting
- Electrical Wiring Knowledge
- Cabling layouts
- System Testing
- Equipment Preparation
- Customer Service
- OSHA Compliance
- Troubleshooting abilities
- Installing equipment
- Data cabling installation
- Written Communication
- Documenting activities
Languages
Spanish
Full Professional
Timeline
IT Technician
TRITECH
05.2015 - Current
IT Technician
Benchmark
03.2003 - 04.2012
Computer And Information Sciences
Inter American University of Puerto Rico Aguadilla
Art
Central High