Summary
Overview
Work History
Education
Skills
Timeline
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Derek Scott

Baton Rouge,United States

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

11
11
years of professional experience

Work History

Amazon Delivery Associate

Alston Transportation
Baton Rouge, LA
06.2024 - 01.2025
  • Loaded delivery truck with company products according to the daily route plan.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Notified customers prior to arrival of goods or services at their locations.
  • Provided friendly customer service when interacting with clients during deliveries.
  • Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.

Amazon Delivery Associate

Agile Logistics
Baton Rouge, LA
06.2023 - 05.2024
  • Loaded delivery truck with company products according to the daily route plan.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Notified customers prior to arrival of goods or services at their locations.
  • Provided friendly customer service when interacting with clients during deliveries.
  • Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.

Internet Sales Coordinator

All Star Automotive
Baton Rouge, LA
03.2020 - 05.2023
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Maintained relationships and followed up with customers.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Supported sales team members to drive growth and development.
  • Responded to internet and phone sales leads for an automotive group with 12 active dealerships
  • Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
  • Managed internet e-mail leads, calls and text messages and remained available to respond to inquiries professionally.

BDC Specialist

Brian Harris Chevrolet
Baton Rouge, LA
04.2018 - 03.2020
  • Scheduled vehicle-showing appointments for sales team and provided reminder phone calls to customers.
  • Determined customer automotive needs by asking relevant questions and working to develop relationships.
  • Followed required scripts and guidelines for inbound and outbound sales calls.
  • Developed strong understanding of vehicle product knowledge to assist with automotive sales and customer questions.
  • Monitored and responded to internet sales leads from company website and third party sites
  • Maintained electronic customer database to round up repeat business.
  • Utilized CRM Software to record and track various stages of potential customer sales.
  • Listened to customer needs to identify and recommend best products and services.

Asset Protection Specialist

Walmart
Baton Rouge, LA
02.2016 - 04.2018
  • Constructed detailed case and investigative reports for local authorities.
  • Executed prevention plan for internal and external theft to reduce fraud.
  • Detained shoplifters, following local laws and company policies governing apprehensions.
  • Created safety programs to validate compliance and established store security procedures to minimize loss.
  • Produced well-written reports detailing shoplifting and attempted theft.
  • Reviewed CCTV footage to obtain evidence of theft.
  • Partnered with store managers on basis to conduct loss investigations.

Manager

CVS Pharmacy
Baton Rouge, LA
02.2014 - 02.2016
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Exercised good judgment and decision-making in escalating concerns and resolving issues.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.

Education

High School Diploma -

Sparkman High School
Harvest, AL
05.2001

Some College (No Degree) - Business Management

Southern University And A & M College
Baton Rouge, LA

Skills

  • Sales Expertise
  • Marketing Understanding
  • Conflict Resolution
  • Microsoft Office
  • Customer Service
  • Computer Skills
  • Problem Resolution
  • Reliable & Trustworthy

Timeline

Amazon Delivery Associate

Alston Transportation
06.2024 - 01.2025

Amazon Delivery Associate

Agile Logistics
06.2023 - 05.2024

Internet Sales Coordinator

All Star Automotive
03.2020 - 05.2023

BDC Specialist

Brian Harris Chevrolet
04.2018 - 03.2020

Asset Protection Specialist

Walmart
02.2016 - 04.2018

Manager

CVS Pharmacy
02.2014 - 02.2016

High School Diploma -

Sparkman High School

Some College (No Degree) - Business Management

Southern University And A & M College

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Derek Scott