Summary
Overview
Work History
Education
Skills
Certification
Organizations
Affiliations
Timeline
Generic

Derek Shott

Clinton Corners,NY

Summary

Efficient host skilled in managing guest experiences and operational flow in fast-paced environments. Known for productivity and ability to complete tasks swiftly while maintaining high standards of service. Specialized skills include reservation management, customer service excellence, and communication. Excel in using empathy, adaptability, and problem-solving to enhance guest satisfaction and streamline restaurant operations.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Host

Savona's Trattoria
Red Hook, NY
05.2024 - Current
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Performed light administrative duties such as filing documents and taking messages.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Performed walk-throughs during service to monitor guest satisfaction and advise serving and bussing staff of specific guest needs.
  • Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.

Server Assistant

Stissing House
Pine Plains, NY
03.2022 - 01.2023
  • Resolved customer complaints swiftly and professionally when needed.
  • Responded promptly to requests from servers or other staff members.
  • Communicated effectively with other personnel to coordinate tasks efficiently.
  • Demonstrated ability to multi-task by performing additional duties as assigned.
  • Provided exceptional service to high volume of daily customers.
  • Effectively multitasked within fast-paced environment.

Waiter/Server

Mashomack Fish & Game Preserve
, NY
01.2021 - 03.2022
  • Provided excellent customer service to ensure repeat customers.
  • Informed customers about specials, upselling additional food and drink items.

  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Provided excellent customer service to ensure satisfaction.

Education

Bachelor of Science - Business Administration - Marketing

Adrian College
Adrian, MI
05-2027

Skills

  • Team Collaboration
  • Server Support
  • Multitasking proficiency
  • Event Planning
  • Customer Service
  • First Aid Training
  • Customer relations
  • Sales proficiency
  • Schedule Management

Certification

  • CPR Certified

Organizations

  • Active SAE Member

Affiliations

  • D3 Colligate E-Sports Team Member

Timeline

Host

Savona's Trattoria
05.2024 - Current

Server Assistant

Stissing House
03.2022 - 01.2023

Waiter/Server

Mashomack Fish & Game Preserve
01.2021 - 03.2022

Bachelor of Science - Business Administration - Marketing

Adrian College

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Derek Shott