Derek Stockley
West Fargo,ND
Summary
Insightful leader with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
37
37
years of professional experience
Work History
Owner/Operator
Vintage Finds Bo'tique
06.2021 - Current
- Purchasing Vintage Items and Items of Interest
- Listing Items online
- Shipping
Customer Relations Case Manager
Manchester Airport Group
01.2017 - 12.2020
- Resolving all complaints in a timely manner meeting all company guidelines.
- Auditing security procedures in relation to any complaint.
- Authorizing all compensation payments and refunds when necessary.
- Escorting vulnerable passengers through security and on to the Aircraft.
- Managing passenger concerns during flight delays.
- Updating C.A.A regulations ensuring all directives are fully understood.
Visiting Officer
Capita (T.V.L)
02.2015 - 12.2016
- Enforcing the Communications Act (2003).
- Carrying out investigations into T.V license evasion.
- Giving evidence in court in relation to license evasion.
- Handling large amounts of cash.
- Conflict management.
- Maintaining the reputation of the B.B.C.
Residential Child Care Worker
New Start Childcare
09.2012 - 01.2015
- Supporting young people with emotional and behavioral issues.
- Acting as an appropriate adult during Police interviews.
- Implementing and monitoring task centered or person-centered approaches.
- Attending medical appointments and acting as a chaperone.
- Liaising with local authorities and parents of the young person.
- Managing challenging behavior.
- Writing Reports and attending court with the young person.
Co-owner/Operator
Kinsley, ILR
04.2002 - 05.2006
- Taking Statements
- Full Locust Reports
- Photography
- Liaising with Attorneys
- Point of Sales
Field Sales Executive
The Accident Group
01.2000 - 04.2002
- Point of Sale
- Taking Statements
- Photography
- Liaising with Legal Team
Area Manager
Hewden Hire Centres
12.1990 - 12.1999
- Responsible for Managing 7 Locations
- Purchasing Equipment
- Budgeting
- Overseeing Staff
- National Key Account Management
- Presentations to Customers
- Presentations to Upper Management
- Recruitment
- Depot Security
- Sales
- Merchandising
- Customer Service
- Cash Handling
- Hire (Rental) Agreements
- Staff Development
Depot Manager
Hewden Hire Centres
04.1989 - 12.1990
- Budgeting
- Recruitment
- Depot Security
- Cash Handling
- Hire (Rental) Agreements
- Customer Service
- Sales
- Merchandising
- Staff Development
Branch Manager
Hewden Hire Centres
10.1987 - 04.1989
- Recruitment
- Depot Security
- Hire (Rental) Agreements
- Cash Handling
- Customer Service
- Sales
- Merchandising
- Staff Development
Hire Controller
Hewden Hire Centres
04.1987 - 10.1987
- Responsible for Hire (rental) Agreements
- Cash handling
- Customer Service
- Sales
- Merchandising
Education
Diploma -
University of Salford
Salford, United Kingdom05.2012
Bachelor of Science - Applied Criminology
University of Huddersfield
Huddersfield, West Yorkshire05.2010
Foundation Degree -
St Helens College
St Helens, Merseyside05.2008
Skills
- Operations Management
- Personnel Management
- Operations Oversight
- Customer Service
- Staff Training and Development
- Time Management
- Team Leadership
- Process Improvement
- Product Sales
- Excellent Verbal and Written Communication
Timeline
Owner/Operator
Vintage Finds Bo'tique
06.2021 - Current
Customer Relations Case Manager
Manchester Airport Group
01.2017 - 12.2020
Visiting Officer
Capita (T.V.L)
02.2015 - 12.2016
Residential Child Care Worker
New Start Childcare
09.2012 - 01.2015
Co-owner/Operator
Kinsley, ILR
04.2002 - 05.2006
Field Sales Executive
The Accident Group
01.2000 - 04.2002
Area Manager
Hewden Hire Centres
12.1990 - 12.1999
Depot Manager
Hewden Hire Centres
04.1989 - 12.1990
Branch Manager
Hewden Hire Centres
10.1987 - 04.1989
Hire Controller
Hewden Hire Centres
04.1987 - 10.1987
Diploma -
University of Salford
Bachelor of Science - Applied Criminology
University of Huddersfield
Foundation Degree -
St Helens College
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