Derek Strack
Rio Dell,Ca
Summary
Experienced parts counter and warehouse specialist with a strong background in forklift and heavy equipment parts, inventory management, and industrial sales. Proven ability to provide exceptional customer service by accurately sourcing OEM and aftermarket parts, assembling hydraulic hoses, and managing inventory for agricultural, trucking, and industrial clients. Skilled in forklift operation, shipping and receiving, and order fulfillment with a detail-oriented approach and commitment to task completion. Adept at working both independently and collaboratively within team environments. Proficient in POS systems, inventory software, and Microsoft Office applications, with a solid track record of driving sales and supporting maintenance operations efficiently.
Overview
10
10
years of professional experience
Work History
Inventory Management Specialist
Tifco Industries
03.2025 - Current
- Manage customer accounts and grow territory through cold calling, on-site visits, and service-based sales.
- Provide customized supply solutions for industrial and maintenance clients.
- Maintain and restock customer inventory systems using handheld tools and Tifco software.
- Ensure efficient product delivery, bin labeling, and stock organization.
- Build long-term relationships by delivering consistent service and support across a wide product line.
Parts Counter/Warehouse
Peterson Trucks Inc
04.2022 - 11.2024
- Provided exceptional customer service to clients, addressing inquiries, resolving issues, and ensuring high levels of satisfaction
- Processed and managed parts sales returns, ensuring accurate documentation and timely resolution
- Collaborated with customers to understand the reason for return, providing exceptional customer service and resolving any issues or concerns
- Maintained a high level of accuracy in processing returns, minimizing errors and reducing financial impact on the company
- Utilized inventory management system to track returned parts, ensuring proper handling and disposition
Operator
Humboldt Sawmill
07.2020 - 04.2022
- Operated forklifts safely and efficiently in wood warehousing environment, strictly adhering to safety protocols and regulations to minimize workplace risks and ensure operational security.
- Performed comprehensive routine equipment inspections, maintaining forklift performance and safety compliance, and proactively addressing maintenance issues to prevent operational disruptions.
- Actively collaborated with team members to optimize warehouse workflows.
- Successfully operated and managed the dip tank process to ensure quality and efficiency.
- Maintained a clean, organized, and safe work area in compliance with facility standards.
Parts Counter
Pape Material Handling
02.2020 - 04.2020
- Customer Service & Order Management: Responded to customer inquiries and processed orders for parts needed for various equipment, maintaining high levels of customer satisfaction.
- Warehouse Maintenance: Oversaw the organization and cleanliness of the warehouse, ensuring a safe working environment by removing debris and adhering to safety protocols.
- Logistics Support: Managed the loading and unloading of trucks upon arrival, facilitating smooth operations and inventory management.
- Machinery Operation: Operated a variety of machinery, demonstrating versatility and technical proficiency in handling equipment.
Parts Manager
Pape Machinery
10.2018 - 02.2020
- Customer Support: Responded to incoming calls from customers, efficiently processing orders for parts related to various equipment.
- Built and assembled hydraulic hoses for forklifts, tractors, and heavy equipment to meet customer specifications.
- Warehouse Maintenance: Assisted in maintaining a clean, organized, and safe warehouse environment by regularly removing debris and ensuring compliance with safety standards.
- Logistics Coordination: Managed the loading and unloading of trucks upon arrival, contributing to effective inventory control and operational efficiency.
- Machinery Operation: Operated a range of machinery, demonstrating skill and adherence to safety protocols.
Parts Counter/Warehouse Worker
Papé Material Handling
08.2015 - 10.2018
- Supported warehouse operations: received freight, unloaded semis, operated forklifts, and organized incoming stock.
- Stocked shelves and maintained clean, efficient storage systems for forklift parts and industrial equipment.
- Assisted customers at the parts counter with orders, returns, and technical questions.
- Cut industrial chains, pulled parts, and prepared orders for pickup or delivery.
- Collaborated with service techs and sales reps to ensure fast, accurate parts fulfillment.
- Maintained inventory accuracy through cycle counts and proper labeling.
Education
Certificate - Alternative Fuels
Shasta College
01.2011
Skills
- Extensive parts knowledge: forklifts, agricultural equipment, semi-trucks, shop & industrial supplies
- Inventory management: cycle counting, restocking, labeling, and accurate order fulfillment
- Forklift operation and shipping/receiving, including unloading semis and staging freight
- Warehouse operations
- Experience cutting industrial chain and assembling hydraulic hoses for forklifts, tractors, and heavy equipment
- Inside and outside sales: B2B sales, cold calling, quoting, and customer follow-up
- Parts counter expertise: sourcing OEM/aftermarket parts, processing returns & warranty claims
- Familiar with POS systems, inventory software, and handheld order tools (Tifco tablet, etc)
- Strong working knowledge of Microsoft Office and parts lookup systems
- Detail-oriented and committed to completing tasks thoroughly and accurately
- Team player who works well with others but also dependable working independently
- Time management
Timeline
Inventory Management Specialist
Tifco Industries
03.2025 - Current
Parts Counter/Warehouse
Peterson Trucks Inc
04.2022 - 11.2024
Operator
Humboldt Sawmill
07.2020 - 04.2022
Parts Counter
Pape Material Handling
02.2020 - 04.2020
Parts Manager
Pape Machinery
10.2018 - 02.2020
Parts Counter/Warehouse Worker
Papé Material Handling
08.2015 - 10.2018
Certificate - Alternative Fuels
Shasta College
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