Derek Threats

Facility Management Lead with experience managing service operations and client relationships for large national accounts at Vixxo Corporation. Responsible for coordinating repair and maintenance services between third-party vendors and corporate clients, ensuring timely communication, accurate service tracking, and high-quality customer support. Skilled in maintaining professional relationships with vendors and clients, processing invoices, managing repair data within company systems, and serving as a primary point of contact for service-related issues. Strong background in multitasking, problem-solving, and delivering efficient operational support in a fast-paced environment.

• Prepared analyses of customer's current and projected electrical usage, demonstrating financial return on investment via new system introduction.
• Discussed solar benefits with customers and drew comparisons with power company rates and drawbacks.
• Gave smooth and successful presentations at customer locations.
• Skilled at working independently and collaboratively in a team.

• Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
• Maintained current knowledge of evolving changes in marketplace.
• Set and achieved company defined sales goals.

• Identified and diminished performance gaps by coaching and supervising 4 subordinates.
• Assigned work to team members based on company needs, personal strengths and job knowledge.
• Engaged with customers in a sincere and friendly manner.
• Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.

• Provided first-rate service to all customers and potential customers.
• Demonstrated product features using in store items
• Listened to customer needs and proposed matching solutions from company to help them with their lawncare.
• Priced merchandise, stocked shelves and took inventory of supplies.
• Maintained cleanliness and presentation of stock room and production floor.

• Responded resourcefully to customer requests and concerns.
• Delivered exceptional customer service through acknowledgement, communication and commitment to quality.

• Hired, trained and evaluated personnel in sales and marketing.
• Responded to customer concerns with friendly and knowledgeable service.
• Oversaw employee scheduling and payroll processing to guide operations.