Derek Verduzco
Soquel,USA
Summary
Dynamic sales leader with extensive experience at Victory Automotive Group, specializing in electric vehicle sales and fleet management. Proven track record in enhancing customer satisfaction and optimizing processes. Skilled in CRM management and team leadership, driving significant improvements in sales performance and client relationships.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales /BDC Manger
Victory Automotive Group
Soquel, USA
03.2024 - Current
- Managed fleet and B2B sales for business clients, enhancing client relationships and aligning solutions with client needs.
- Oversaw daily operations of Business Development Center, ensuring seamless service delivery and efficient team coordination.
- Developed and implemented strategies for optimizing internal processes, resulting in increased efficiency and improved customer satisfaction ratings.
- Utilized CRM software to track client interactions, manage leads, and produce performance reports, contributing to data-driven decision-making.
- Managed data entry of all new and existing client information into CRM system.
- Proficient in Electric Vehicle sales. Honda Prologue. Various Tesla Models.
F & I Manager
Santa Cruz Toyota
Capitola, USA
01.2023 - 03.2024
- Sold back-end products and services, held a high average of products and gross per car deal.
- Processed loan and DMV documents with multiple lenders to facilitate timely approvals.
- Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
- Outlined plans and actions to align departmental efforts with organizational goals.
- Oversaw multiple projects simultaneously and ensured tasks were efficiently completed.
- Cultivated strong client relationships through proactive communication to enhance customer satisfaction.
Frontline Sales Representative
Santa Cruz Toyota
Santa Cruz, USA
04.2019 - 01.2023
- Fleet and B2B sales
- Electric Vehicle Sales including the Toyota BZ4x and various other EVs
- Led and coached internet sales team in prospecting, negotiating, and closing deals, contributing to overall team sales performance.
- Developed and implemented online sales strategies that increased traffic and improved conversion rates.
- Trained staff on best practices for handling customer inquiries via phone, email, and internet leads, enhancing response effectiveness.
- Utilized CRM software to track customer interactions, follow up on inquiries, and analyze sales performance metrics.
- Created and managed social media campaigns to generate leads, expand brand recognition, and boost customer loyalty.
- Managed fleet sales for business clients, providing tailored solutions to meet their needs.
Frontline Sales Representative
Santa Cruz Volkswagen
Santa Cruz, CA
02.2015 - 04.2019
- Managed fleet and B2B sales for business clients, focusing on electric vehicles.
- Proficient in Electric Vehicle sales, including Volkswagen eGolf and various EV models.
- Pitched products and services, including back-end products, APR, and monthly payments, to successfully close deals.
- Assessed customer needs and recommended appropriate equipment solutions.
- Maintained certification and completed training on new vehicle safety equipment to ensure up-to-date knowledge.
Skills
- Direct B2B sales
- Fleet and B2B sales expertise
- Electric vehicle sales
- Vehicle financing options
- Sales coordination
- Lead generation strategies
- Contract negotiation
- CRM management
- CRM software
- Internet sales management
- Team leadership
- Sales coaching
- Training development
- Problem solving
- Relationship management
- Satisfaction enhancement
Certification
California Salesperson license
Timeline
Sales /BDC Manger
Victory Automotive Group
03.2024 - Current
F & I Manager
Santa Cruz Toyota
01.2023 - 03.2024
Frontline Sales Representative
Santa Cruz Toyota
04.2019 - 01.2023
Frontline Sales Representative
Santa Cruz Volkswagen
02.2015 - 04.2019