Derek Viersen
Atlanta,Georgia
Summary
Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
1
1
year of professional experience
Work History
Customer Experience Specialist
Puppy Haven
05.2023 - Current
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Streamlined customer support processes for increased efficiency and faster resolution times.
- Collaborated with team members to create a positive work environment and improve overall customer experience.
- Implemented new strategies to reduce average call handling time, increasing productivity and customer satisfaction.
- Maintained a high level of knowledge on company products and services, enabling efficient issue resolution for customers.
- Built rapport with customers by consistently delivering excellent service, fostering long-term loyalty.
- Maintained up-to-date knowledge of product and service changes.
K9 Attendant
Puppy Haven
10.2022 - 05.2023
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Enhanced customer satisfaction by maintaining a clean, safe, and comfortable environment for dogs during their stay.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Ensured a positive customer experience by addressing any concerns or questions from clients promptly and professionally.
- Gave animals proper attention to promote secure environment in owner's absence.
Education
High School Diploma -
North Springs High School
Atlanta, GA05.2022
Skills
- Time Management
- Client Advocacy
- Request Management
- Problem Solving
- Organizational Skills
- Attention to Detail
Timeline
Customer Experience Specialist
Puppy Haven
05.2023 - Current
K9 Attendant
Puppy Haven
10.2022 - 05.2023
High School Diploma -
North Springs High School