Derek Weltmer
Shamrock,TX
Summary
I started my career in this industry as a Service Technician sweeping and cleaning the shop changing oil upselling needed repairs and services. I was trained by Certified & Master Technicians to recognize and locate those needed repairs and services as well I was trained to perform and complete some of the basic repairs and services. Ultimately due to the amount of sales and performances I was offered an entry level training position as a Service Advisor. There I learned all aspects of the position from customer pay warranty extended warranty applying this with the knowledge I had already received I excelled from there until unfortunately Green Ford closed. I continued my career from there as I have listed within until Covid came along affecting all of our lives. Over the next several years I dealt with multiple medical conditions and hospitalizations causing me to apply for disability. After numerous attempts I was unsuccessful at obtaining it. I moved to Texas to be near my daughter and grandchildren and to continue raising my son whom I have had custody of since he was only 8 months old now 16 years old. I am now trying to get back into this field of work career and/or industry.
Overview
13
13
years of professional experience
Work History
Service Advisor
Bennett Autoplex
Salina, KS
06.2017 - 07.2019
- Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Provided exceptional customer service, resolving complaints diplomatically and efficiently.
- Met customer call guidelines for service levels, handle time and productivity.
- Promptly responded to inquiries and requests from prospective customers.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Investigated and resolved customer inquiries and complaints quickly.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Sought ways to improve processes and services provided.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Manager/Service Advisor
Salina Quick Lube Plus
Salina, KS
04.2013 - 05.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Maintained up-to-date knowledge of product and service changes.
- Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Service Advisor
Green Ford Sales and Service
Abilene, KS
05.2006 - 03.2013
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Promoted additional services based on individual customer needs, increasing overall revenue without compromising integrity or trustworthiness.
- Ensured high-quality service delivery by closely monitoring work progress and promptly addressing any issues or concerns.
- Reduced wait times with efficient coordination of service tasks among technicians.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
Education
GED -
South Carolina Department of Education
Columbia, SCSkills
- Customer service
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Listening skills
- Excellent communication
- Service recommendations
- Handling customer complaints
- Complaint resolution
- Price quoting
- Service scheduling
- Repairs scheduling
- Quality inspection
- Records maintenance
- Preventive maintenance coordination
- Service upselling
- Sales and upselling
References
Jeff Johnson (785)280-1356
Chris Scherbring (785)787-9001
Jon Maestas (785)280-2302
Cody Riggs (785)210-6056
Darren Ditto (785)479-3967
Susie Riley susierileyia@gmail.com
Timeline
Service Advisor
Bennett Autoplex
06.2017 - 07.2019
Manager/Service Advisor
Salina Quick Lube Plus
04.2013 - 05.2017
Service Advisor
Green Ford Sales and Service
05.2006 - 03.2013
GED -
South Carolina Department of Education