Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Derek M. Smith

Waxahachie,Texas

Summary

Detail-oriented professional with over 26 years of experience in military and civilian management. Proven expertise in technology and project management, enhancing team collaboration and performance. Strong organizational skills and commitment to continuous learning facilitate adaptability to evolving industry trends. Recognized for analytical thinking and creativity in delivering effective solutions in fast-paced environments.

Overview

33
33
years of professional experience

Work History

Dispatch Manager

United Parcel Services, UPS
Dallas, TX
11.2018 - Current
  • Enhanced workflow efficiency through daily oversight of dispatch operations.
  • Established communication channels with drivers for prompt issue resolution.
  • Developed contingency plans to address unexpected delays and service disruptions.
  • Managed situations to minimize negative impacts on service delivery.
  • Collaborated with logistics teams to resolve customer complaints about late or incomplete deliveries.

Aviation Standardization Instructor

Military
Grand Prairie, Texas
01.1992 - 09.2018
  • Established and maintained standardization programs for enlisted aviation personnel to ensure regulatory compliance.
  • Conducted periodic evaluations of aircrew performance to identify training needs and create corrective action plans.
  • Collaborated with Standardization Officer to develop, implement, and evaluate standard operating procedures.
  • Acquired operational experience with platforms including CH-47D, CH-47F, MH-47E, and MH-47G.

Education

Some College (No Degree) - Cyber Security

Tarrant County College
Fort Worth, TX

Skills

  • Analytical thinking
  • Multi-tasking
  • Operational procedures
  • Aircrew operations
  • Cargo handling
  • Quality control
  • Technical guidance

Accomplishments

  • Received the Air Medal with Valor award in April 2003 during Operation Iraqi Freedom
  • Flew over 3500 total hrs with over 1500 hrs under Night Vsion Goggle system
  • Participated in the relief effort during Hurricane Harvey in 2017

Timeline

Dispatch Manager

United Parcel Services, UPS
11.2018 - Current

Aviation Standardization Instructor

Military
01.1992 - 09.2018

Some College (No Degree) - Cyber Security

Tarrant County College

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Derek M. Smith