DEREK Michael Anthony GLACE
Miami,USA
Summary
Results-driven Account Manager with a strong background in client relationship management, sales coordination, and customer support across SaaS, hospitality, and marketing industries. Proven track record of driving client satisfaction, retention, and revenue growth by delivering tailored solutions and fostering long-term partnerships. Demonstrates excellent communication, organizational, and leadership skills, with a consistent history of meeting performance targets and supporting business scalability.
Overview
11
11
years of professional experience
Work History
Senior Accounts Manager
Kaseya
Miami, FL
06.2022 - Current
- Proactively uncovers client needs through consultative engagement, and recommends tailored IT management and cybersecurity solutions from Kaseya’s integrated platform.
- Continuously assesses market trends, and conduct targeted research to identify sales opportunities and align offerings with customer priorities.
- Serves as the primary liaison for clients, ensuring prompt resolution of concerns and consistent alignment with their evolving business objectives.
- Manages contract negotiations while securing strategic agreements that deliver long-term value for both the client and Kaseya.
- Cultivates and strengthens relationships with key accounts to drive satisfaction, platform adoption, and account expansion.
- Manages a portfolio exceeding 100 accounts, while maintaining high retention rates and delivering consistent revenue growth through exceptional service.
- Generates sales documentation, oversee deal closure, and maintain organized, compliant records to support operational efficiency, and audit readiness..
Account Manager
Paylocity
Lake Mary, USA
06.2021 - 05.2022
- Acted as liaison with Paylocity support teams to facilitate resolution of client issues regarding payroll and human resources products
- Built and maintained strong client relationships and provided quality service in an effort to retain client base
- Provided ongoing client support with the use of diagnostic skills to identify the root causes of client issues, developed solutions and recommend appropriate actions to prevent the recurrence of problems
- Responded timely and accurately to client inquiries and processed requests through an automated phone and email system, according to established standards with attention to style, tone, and manner of communication
- Maintained knowledge of trends and changes in Human Resources legislation, and conveyed local, state, and federal laws to clients to maintain compliance
Sales Coordinator
JW Marriott Marquis Miami
Miami, USA
03.2019 - 06.2020
- Developed and maintained positive relationships with potential and repeat clients via phone, email and 1-on-1 interactions
- Prepared sales-related documents throughout the sales process such as proposals, contracts, and addendums
- Facilitated in securing multiple 6/7 figure contracts to host large scales meetings and events
- Promoted awareness of brand image internally and externally by maintaining quality assurance expectations and standards
- Interacted with clients visiting the property to inform and educate them on the hotel while assisting with closing new business
Night Auditor
Miami Marriott Dadeland
Miami, USA
07.2018 - 03.2019
- Managed the overall operations and appearance of the front desk at the hotel
- Engaged with hotel guest in a way that created a memorable experience from check-in to check-out
- Promoted and maintained standards of the Marriott Loyalty Program by recognizing a guests' status and perks
- Balanced and reviewed the revenue and expense transactions which occurred during the day at the hotel
Account Executive / Corporate Trainer
MarketStorm Global
Miami, USA
05.2016 - 05.2018
- Taught, trained and developed new team members to understand and execute our business systems and marketing campaigns
- Established rapport for our telecom clients through public relations and customer acquisition
- Developed and executed effective direct marketing strategies throughout multiple big box retail stores across South Florida
- Successfully acquired, managed and upgraded 40 to 60 new and existing accounts on a monthly basis to meet sales targets
- Assisted with screening new account executives on behalf of the company and prepared them for final interviews
Front Desk Agent
Hotel Indigo Dadeland
Miami, USA
10.2014 - 05.2016
- Ensured guests felt welcomed and acknowledged by providing seamless check-in/out experiences
- Exhibited exceptional verbal and interpersonal skills when communicating with guests
- Established strong customer relations by attending to guest concerns and issues in a proficient manner
Education
Associate in Arts - Business Administration
Miami Dade College
Miami, FL06.2014
Skills
- Windows Operating System
- Macintosh Operating System
- Microsoft Outlook
- Word
- PowerPoint
- Excel
- Tik Tok
- Organizational skills
- Discipline
- Goal attainment
- Revenue growth
- Team collaboration
- Pipeline management
- Strategic selling
- B2B sales
- Market analysis
Timeline
Senior Accounts Manager
Kaseya
06.2022 - Current
Account Manager
Paylocity
06.2021 - 05.2022
Sales Coordinator
JW Marriott Marquis Miami
03.2019 - 06.2020
Night Auditor
Miami Marriott Dadeland
07.2018 - 03.2019
Account Executive / Corporate Trainer
MarketStorm Global
05.2016 - 05.2018
Front Desk Agent
Hotel Indigo Dadeland
10.2014 - 05.2016
Associate in Arts - Business Administration
Miami Dade College