DERELL YOUNG
Sierra Vista,AZ
Summary
CompTIA Certified with over 8 years of experience in network management, implementation, configuration and troubleshooting of Cisco routers, switches, and VOIP services. Working with ASA firewalls, and VPN configuration. Troubleshooting networks in multiple countries such as Cameroon, Ghana, Uganda, Italy and Korea. Hands on experience with various different routing protocols such as RIP, EIGRP, OSPF and OSPFv3.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support/Help Desk
National Rural Telecommunications Cooperative
06.2023 - Current
- Efficiently offered support and solutions to customers accordance to company Policy.
- Troubleshoot Hardware and network connectivity issues that customers have.
- Provide expertise IT support as well as customer service soft skills.
- Help customers restore internet services in times of outages.
- Work with Fiber, cable, and DSL services.
- Average 400 Plus calls monthly.
- Proven ability to learn quickly and adapt to new situations.
Network Operator/Management
United States Army
05.2015 - 06.2023
- Troubleshot technology and network issues on site at FT Huachuca, Italy, Cameroon, Ghana, Uganda, Korea, and FT Stewart.
- Troubleshot and configured trunks and router interfaces.
- Developed excellent cable management and repair skills.
- Developed various Layer 2 switching skills such as spanning tree protocols, and VLANs.
- Developed and built prototyped networking configurations for RIP, EIGRP, OSPF and OSPFv3, as well as working on Army's EIGRP configurations and Implementation.
- Managed multiple projects simultaneously, meeting deadlines while maintaining high-quality work standards.
- Optimized network performance by conducting regular audits and identifying areas for improvement.
- Helped users resolve technical problems with basic troubleshooting, access investigations and equipment configuration.
- Conducted comprehensive training sessions for staff on proper use of networking tools and best practices.
- Maintained up-to-date documentation of network configurations, changes, and troubleshooting procedures to minimize future issues.
- Reduced downtime for critical systems with swift troubleshooting and resolution of network issues.
Education
Bachelor of Science - Network And System Administration
Western Governors University
Online09.2027
Satellite Communication Advanced Individual Training - Satellite Communications
US Army Signal School
Fort Gordon, GA01.2015
Skills
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Critical Thinking
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
Certification
- CompTIA A Plus, 2024
- National Rural Telecommunications Cooperative, 2023
- CompTIA Security Plus, 2018
- Park view Magnet High School, 2015
- Government Security Clearance, 2015
Personal Information
Title: JUNIOR NETWORK ENGINEER
References
- Philippe Gentry, (803) 669-9668
- Daniel Hadder, (205) 675-7024
MY HOBBIES
My favorite hobbies are working on GNS3 and Playing Chess. GNS3 keeps me sharp on concepts that I do know and let me explore new concepts in a safe environment. I love chess, every aspect of it the opening, mid game, and end game. My favorite players are Hikaru and Ian they are both very strong players and watching them play inspires me to be better. Favorite commentator is Levi hands down, I love his energy and how he brings the game of chess to life. Long live the ROOK!
Timeline
IT Support/Help Desk
National Rural Telecommunications Cooperative
06.2023 - Current
Network Operator/Management
United States Army
05.2015 - 06.2023
Bachelor of Science - Network And System Administration
Western Governors University
Satellite Communication Advanced Individual Training - Satellite Communications
US Army Signal School