Derice Hampton

• Active listening.
• Adaptability.
• Attentiveness.
• Conflict resolution.
• Creativity.
• Decision-making.
• Dependability.
• Effective communication.
• Prepares plasma bottle collection for sampling.
• Collects and processes all donor tubes for testing.
• Prepares donor testing samples for shipment.
• Labels samples and freezes plasma bottles collected for final packing and shipment.
• Records the weight of products and samples.
• Monitors the temperature of the stored product in freezers and performs routine maintenance of freezer equipment.
• Maintains stored products by organizing plasma inventory in freezers.
• Performs daily, monthly, quarterly equipment maintenance through cleanings and quality control checks.
• Maintains communication with other service areas to ensure quality and complete, accurate documentation practices.
• Provided primary customer support to internal and external customers.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
• Configured hardware, devices and software to set up work stations for employees.

• Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
• Worked effectively with shippers to resolve shipment issues, damaged materials and shortages.
• Corresponded with carrier representatives to make arrangements and provide instructions for shipment and delivery of orders.
• Sorted and delivered materials to different work areas and staff.
• Documented cargo movement such and obtained onward movement data.

Active listening.

• Adaptability.
• Attentiveness.
• Conflict resolution.
• Creativity.
• Decision-making.
• Dependability.
• Effective communication.
• Answered central telephone system and directed calls accordingly.
• Confirmed appointments, communicated with clients and updated client records.
• Provided primary customer support to internal and external customers.