Karlton Pugh
IT Specialist
Raleigh,NC
Summary
Talented Technical Support Specialist with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Information Technology Specialist/Team Lead
Battle Transportation
Morrisville, NC
05.2016 - Current
- Contractual technical/operations services with Toshiba, Align, WeWorks, N.C. State University, Epic Games etc
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources and key processes.
- Facilitated best user experience through continuous support and communication of system changes.
- Specialized in computer assembly/disassembly, network troubleshooting and optimization
- Used ticketing systems to manage and process support actions and requests.
Lab Support Technician
Information Technology Services, N.C. Central University
Durham, NC
06.2015 - 05.2018
- Overseer of all computer labs and workstations in the James E. Shepard Library for 8000+ daily users
- Liaison between the consumers and management in regard to enhancing the consumer experience
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues for students, faculty via helpdesk
- Explained technical information in clear terms to promote better understanding for non-technical users.
Research Internship
Mary Townes Science Complex- N.C. Central University
Durham, NC
05.2014 - 06.2014
- Computer science department under Dr. Xinyu Huang
- Learning C++ programming language and OpenCV library for image processing and computer vision applications
- Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
Research Scholar (Project SEED)
French Family Science Center– Duke University
Durham, NC
06.2012 - 08.2012
- The Effects of Novel Ligands on the HIV-1 Protease”
- Theoretical Chemistry internship sponsored by Dr. David Beretan and Dr. Aaron Virshup
- Managed and documented experimentations with several lab systems and automated equipment while gaining profound knowledge of the theoretical chemistry performed via laboratory/computed techniques
Education
BBA - Management Min. Computer Information Systems
North Carolina Central University, NCCU
Durham, NC 06.2013 - 12.2018
High School Diploma -
Northampton County High School
Gaston, NC 08.2009 - 06.2013
Skills
Hardware installations
End-user support
Software updates
Confidential data management
Problem-solving skills
Advanced computer proficiency
Data Collection
Excellent interpersonal skills
Device configuration
Operations management
Critical Thinking
Technical issues analysis
Information security technology
Documenting information
Outdoor leadership skills
Accomplishments
NC GSK STEM Program (‘13-‘19) Vice-President, Program Committee Chair (‘13-‘17), Marketing President (‘13-’17)
- Represented 35 scholars in educational/executive matters
Eagle Enhancement (‘15-‘19) Mr. Eagle Enhancement (‘15-‘16)
- Direct spokesperson/advocate for student success through extracurricular STEM activities
Collegiate 100 Black Men of America (‘16-’19) PR Committee
- Over 200+ community service hours documented annually
Alpha Phi Alpha Fraternity, Inc.: Gamma Beta Chapter (‘16-Present) Vice-President, Marketing President, GTHSGTC Chair
- Conducted multiple grade school initiatives in efforts to encourage technical secondary education
Dean's List ('13-'14,'17-'18)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford
Timeline
Information Technology Specialist/Team Lead
Battle Transportation
05.2016 - Current
Lab Support Technician
Information Technology Services, N.C. Central University
06.2015 - 05.2018
Research Internship
Mary Townes Science Complex- N.C. Central University
05.2014 - 06.2014
BBA - Management Min. Computer Information Systems
North Carolina Central University, NCCU
06.2013 - 12.2018
Research Scholar (Project SEED)
French Family Science Center– Duke University
06.2012 - 08.2012
High School Diploma -
Northampton County High School
08.2009 - 06.2013