Derick Agbaroji
Tomball
Summary
Customer service expert with a history of enhancing customer retention and loyalty. Proficient in control systems and instrumentation, utilizing communication and leadership skills to drive team success and operational excellence.
Overview
6
6
years of professional experience
Work History
Assistant Manager- Customer Service Representative
Texas Express Car Wash
07.2025 - Current
- Resolves escalated customer issues with professionalism, resulting in increased retention and positive client feedback.
- Consistently exceeding performance goals, contributing to growth in sales, and customer loyalty.
- Supervised daily operations, ensuring smooth workflow and adherence to company policy.
Basketball Coach
Trinity Klein Lutheran School
Tomball
08.2024 - Current
- Evaluated player performance and provided constructive feedback for improvement.
- Design and implement practice plans for team skill development.
- Team leadership inspires, motivates, and earns team respect through precise procedures and instruction.
Intern
BP/BPX Foundation
08.2023 - 06.2025
- Assisted with lab instrumentation maintenance and calibration.
- Wrote reports on system performance and test accuracy.
- Gained experience with interpreting piping and instrumentation diagrams (P&IDs).
- Observed and assisted in programming and configuring PLCs.
Director of Strength and Conditioning
Legacy Soccer
08.2019 - 10.2023
- Assisted, monitored, instructed, and ensured the safe and effective use of equipment.
- Built strong relationships with clients.
- Motivated clients to achieve results through goal setting.
Education
Associate of Arts and Sciences- AAS - Instrumentation Technology/Technician
Lonestar College
Houston, TX07-2025
Skills
- Control systems and Instrumentation
- Calibration and Maintenance
- Microsoft Office Applications
- High Voltage Safety
- GPS Navigation
- P&ID Interpretation
- Analyzer Operation
Affiliations
Colorado State Pueblo Mens Basketball
International Society of Automation
Timeline
Assistant Manager- Customer Service Representative
Texas Express Car Wash
07.2025 - Current
Basketball Coach
Trinity Klein Lutheran School
08.2024 - Current
Intern
BP/BPX Foundation
08.2023 - 06.2025
Director of Strength and Conditioning
Legacy Soccer
08.2019 - 10.2023
Associate of Arts and Sciences- AAS - Instrumentation Technology/Technician
Lonestar College