Derick Badu
Fargo,ND
Summary
Motivated independent IT support professional with a Cybersecurity degree, strong background in customer service, and hands-on experience troubleshooting devices for individuals. Skilled in diagnosing and resolving technical issues, supporting digital platforms, and documenting solutions. Brings a solid foundation in networking, Windows, macOS, scripting, and working familiarity with Linux.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Digital Support Representative
Border Bank (Contract)
10.2025 - 10.2025
- Served as first point of contact for customers using mobile and online banking platforms, providing support via phone, chat, and email
- Resolved User Login Issues Promptly, Enhancing Overall Customer Satisfaction And Trust In Digital Banking Solutions.
- Troubleshot technical problems and escalated complex cases to higher-level support teams
- Guided customers through online transactions including transfers, bill pay, and account management
- Delivered clear, professional communication in a fast-paced support environment
Warehouse Associate, Customer Assistant
Furniture Mart
07.2021 - Current
- Supported warehouse operations by assisting customers with locating, retrieving, and picking up orders, providing clear and helpful communication
- Managed inventory organization and maintained accurate stock levels to support efficient workflow
- Processed incoming shipments and prepared outgoing orders to ensure timely and accurate fulfillment
- Maintained a clean, safe, and well-organized workspace in line with company standards and customer satisfaction
- Troubleshot equipment and checkout issues to minimize disruptions and keep store operations running smoothly
Customer Service
Home Depot
07.2020 - 07.2021
- Delivered excellent customer service by actively listening to customer needs, providing knowledgeable assistance, and ensuring a positive shopping experience
- Assisted customers with locating products, placing orders, and completing purchases accurately and efficiently
- Trained new associates on store policies, register use, and customer engagement standards
- Maintained a safe, organized, and customer-friendly work environment in line with company standards
- Troubleshot equipment and checkout issues to minimize disruptions and keep store operations running smoothly
Cashier
MacDonald's
05.2019 - 07.2020
- Assisted customers with purchases, ensuring fast, friendly, and accurate service in a high-volume environment
- Handled cash, credit, and digital payment transactions with efficiency and accuracy
- Trained and supported new team members to ensure consistent and accurate service procedures
- Troubleshot point-of-sale and equipment issues to minimize downtime and maintain smooth operations
Education
CYBERSECURITY-AAS -
Minnesota State Community and Technical College
05.2025
Skills
- Troubleshooting hardware, software, and network issues
- Windows administration, macOS, Linux
- Active Directory: user accounts, password resets, group management
- Microsoft 365: Outlook, OneDrive, SharePoint support
- Ticketing systems (ServiceNow, Jira, Zendesk)
- Layer 2, Switching, Routing, Firewall, TCP/IP, DNS, DHCP, IP addressing, VPN, ping/tracert
- Remote support tools (RDP, TeamViewer, PuTTY)
- Virtual Machine: VMware, VirtualBox
- PowerShell/Bash, Azure, AWS
- Hardware support: laptops, desktops, printers, peripherals
- Customer service–focused mindset
- Clear documentation and ticket notes
- Communication with non-technical users
- Flexible Team player with the ability to manage multiple assignments and tasks
Certification
- Google Cybersecurity Certificate - Completed | Aug 2023
- Practical Help Desk - TCM Security, Completed | Aug 2025
- Project Management - Gener8tor, Completed | Oct 2025
- SOC 101 - TCM Security, Completed | Nov 2025
- CompTIA Security+ - In progress
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Digital Support Representative
Border Bank (Contract)
10.2025 - 10.2025
Warehouse Associate, Customer Assistant
Furniture Mart
07.2021 - Current
Customer Service
Home Depot
07.2020 - 07.2021
Cashier
MacDonald's
05.2019 - 07.2020
CYBERSECURITY-AAS -
Minnesota State Community and Technical College