Summary
Overview
Work History
Skills
Timeline
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Derick Delapp

Tacoma,WA

Summary

Knowledgeable Logistics Dispatch Manager with solid history of managing teams and driving operational success. Skilled in implementing strategic initiatives that enhance productivity and efficiency. Demonstrated ability in problem-solving and decision-making.

Overview

7
7
years of professional experience

Work History

Logistics Dispatcher

Sunbelt Rentals
07.2024 - Current
  • Managed daily logistics operations, optimizing routes for cost-effective and efficient deliveries & pickups
  • Handled routing scenarios efficiently under tight deadlines while maintaining excellent attention to detail.
  • Collaborated with local PCM's & BSS's to maintain proper inventory counts and minimize delays.
  • Assisted in the development of safety protocols for both drivers and dispatch staff, promoting a safe working environment at all times.
  • Improved communication between dispatchers and PC's.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining open communication.
  • Established positive working relationships with both internal team members as well as external partners, fostering a collaborative work environment.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained pick up reports while averaging >3 days pickup time.
  • Worked daily with other dispatch managers to assure most efficient processes possible.
  • Managed time punches, ELD logs and schedules.

Outside Sales Representative

Sunbelt Rentals
08.2021 - 07.2024
  • Exceeded targets by building, completing and maintaining sales plans / territory action plans throughout market changes.
  • Developed sales strategy based on research of consumer buying trends and market conditions.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Established new accounts through cold calling and personal visits to potential customers.
  • Performed required travel for training and scheduled events.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.
  • Identified prospective customers by using business directories and following leads from existing clients.
  • Established fair pricing structures and finalized contracts to complete purchase agreements with customers.
  • Built strong client rapport to establish diversified network of connections.

Strategic Account Manager

Sunbelt Rentals
11.2019 - 08.2021
  • Engaged functional areas across prospect or client organizations to uncover future business opportunities.
  • Contributed to team objectives in fast-paced environment.
  • Suggested solutions and innovative ideas to meet client needs.
  • Monitored sales performance metrics to achieve strategic account objectives.
  • Maintained current knowledge of evolving changes in marketplace.
  • Built relationships with customers and community to promote long term business growth.
  • Served customers with knowledgeable, friendly support at every stage of prospecting and purchasing.

Dispatcher

Sunbelt Rentals
03.2018 - 11.2019
  • Directed investigations to verify and resolve customer or shipper complaints.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Planned, organized and managed orders to accomplish consistent work within organizational standards.
  • Closely monitored dispatch board to fulfill daily orders in atimely manner.
  • Received new orders, prepared documentation and assigned personnel.
  • Coordinated repairs to vehicles to maintain fleet operations.
  • Served as mediator when appropriate to settle conflicts and discrepancies between customer and management.

Skills

  • Motivated team player
  • Documentation and reporting
  • Tech-savvy
  • Logistics Management
  • Energetic and driven
  • Enthusiastic and friendly
  • Strong communication and interpersonal skills
  • Multitasking ability
  • Business Development
  • Strong decision-making
  • Staff management
  • Complex Problem-solving

Timeline

Logistics Dispatcher

Sunbelt Rentals
07.2024 - Current

Outside Sales Representative

Sunbelt Rentals
08.2021 - 07.2024

Strategic Account Manager

Sunbelt Rentals
11.2019 - 08.2021

Dispatcher

Sunbelt Rentals
03.2018 - 11.2019

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Derick Delapp