Derick McCoy
Imperial,MO
Summary
Proficient Networking Support Engineer and Sales Professional with a talent for adapting to dynamic needs and situations. Familiar with Cisco Technologies and adept at troubleshooting. Seeking to leverage 14 years’ experience in information technology and account management to pursue a new growth-oriented position.
Overview
16
16
years of professional experience
Work History
Director of Account Management
Forward Slash Technology MSP
St Louis, MO
03.2024 - Current
- Planned delivery routing, team workflows, and promotional initiatives.
- Ensured compliance with applicable laws, regulations, industry standards.
- Identified areas where process improvements could be made resulting in increased productivity.
- Managed multiple projects simultaneously while ensuring deadlines are met.
- Facilitated communication between cross-functional teams to ensure alignment on objectives.
Major Account Manager
Spectrum Enterprise
St Louis, MO
03.2023 - 03.2024
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Led sales planning, development and account management to grow existing accounts.
- Conducted market research and reported on competitors
- Created and maintained relationships with key clients to ensure customer satisfaction.
- Met with engineering and design departments to determine project road maps and create unique products to drive profitability and champion brand.
NOC Network Engineer II
Charter Communications, Spectrum
Town And Country, MO
12.2018 - 03.2023
- Determined which network devices, including firewalls, routers, switches and CMTS's were malfunctioning, immediately applying troubleshooting methods for resolution
- Coordinated multiple teams in real time for expedient incident resolution via bridge management.
- Monitored and provided fix action support for Central and NYC regional core networks as well as linear video, IP video and video on demand nationwide as a member of the National Video team.
- Collaborated with multiple other teams to support new network installation and cross-functional solutions in alignment with business strategies.
- Oversaw and coordinated teams conducting scheduled maintenance nightly during non-peak hours for uninterrupted service.
Small & Medium Business Specialist
Verizon
Weldon Spring, MO
09.2014 - 07.2018
- Oversaw multiple teams of up to 10 sales representatives each and collaborated with internal department heads to determine and establish goals for existing and new staff.
- Monitored sales team performance and provided effective training to help them reach their targets.
- Collaborated with business owners to assist them in meeting their IT and telecommunication needs
- Employed a proactive and partnership focused account management strategy to lead businesses into cutting-edge solutions and growth opportunities
Electronic Services Supervisor
Achieva Credit Union
Dunedin, FL
01.2013 - 07.2014
- Evaluated backend processes and third party systems to verify their value and efficacy
- Devised technology-based solutions to meet a range of operational needs.
- Managed diverse projects, including expense tracking, schedule coordination and sat on the evaluation board to choose and implement a new home banking platform
- Obtained insight by traveling to network partner CU's around the country to evaluate their vendor relationships and processes
- Directed 12-person team that provided home banking expertise to end-user clients
Web Hosting Support
Network Solutions / Web.com
Swansea, IL
01.2009 - 01.2012
- Provided web design and hosting expertise to clients calling in for support Managed between 100-150 calls per day.
- Devised technology-based solutions to meet customer's web hosting and security needs.
- Advanced relationships with clients thru cross-selling opportunities and extending existing contractual relationships
Skills
- Training and development
- Excellent time management and communication skills
- Partnership focused account management
- Cisco, Infinera, Ciena and Nokia optical networks
- IP and linear video delivery
- Cisco routing and switching
- ITIL 4 Foundations certified
- SCTE Broadband Transport Specialist certified
- Fortinet NSE2 Certified
Timeline
Director of Account Management
Forward Slash Technology MSP
03.2024 - Current
Major Account Manager
Spectrum Enterprise
03.2023 - 03.2024
NOC Network Engineer II
Charter Communications, Spectrum
12.2018 - 03.2023
Small & Medium Business Specialist
Verizon
09.2014 - 07.2018
Electronic Services Supervisor
Achieva Credit Union
01.2013 - 07.2014
Web Hosting Support
Network Solutions / Web.com
01.2009 - 01.2012
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