Derick Murphy
United States
Summary
Information Specialist experienced in managing data for employers and clients and distributing information across organization. Analyzes data, supports security, organizes and classifies, maintains records and contributes to team efforts. Expertise in information technology, technical understanding, documentation, reporting, customer service and process improvement.
Overview
17
17
years of professional experience
Work History
Technologist
Nissan North America, Inc.
10.2020 - 08.2023
- Tested equipment for proper operation and freedom from defects.
- Inspected and assembled components and consumable parts.
- Utilized comprehensive understanding of Allen Bradley Ladder Logic to produce code to revolutionize automation.
- Worked closely with semiconductor arrays and regulated environments.
- Assisted maintenance personnel with complex troubleshooting.
- Tested, automated and whitelisted software to be used in secure environments.
- Supported Engineering and Maintenance departments with training and technical support.
- Troubleshot software to alleviate obstacles preventing functionality.
- Collaborated with systems engineers and customers to determine machine requirements and develop specifications for user interface, machine functions and quality control to deliver reliable automation systems.
- Troubleshot, fixed and improved electrical controls.
Information Technology Specialist
United States Army National Guard
05.2006 - 01.2022
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Liaised effectively with others to promote ongoing network design, reevaluation and optimization, scaling with company growth.
- Supervised and monitored delivery of contractual services according to SLA agreements.
- Communicated regularly with customers concerning data exchange and technology integration.
- Set up network profiles, security permissions and file sharing systems.
- Coached and trained end-users on functions, features and basic troubleshooting of software such as DataBase and Access.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
- Translated complex technical issues into digestible language for non-technical users.
- Configured hardware and granted system permissions to new employees.
- Monitored systems in operation and quickly troubleshot errors.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Developed and documented network policies, procedures and standards.
- Monitored networks and network devices to resolve technical problems quickly.
- Diagnosed and executed resolution for network and server issues.
- Analyzed network traffic and performance metrics to optimize system performance.
- Planned and implemented upgrades to system hardware and software.
- Led server infrastructure development, quality assurance, staging and production systems.
- Evaluated software products to determine compatibility with existing systems.
- Installed and configured network printers and other peripheral devices.
- Identified and resolved network congestion issues and bottlenecks.
- Analyzed complex project server issues and worked on large enterprise and business-critical applications.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Implemented and maintained virtual private networks.
Education
Bachelor of Science - Software Development
Strayer University
Washington, DC05.2025
Skills
- LAN Protocols
- Hardware Installations
- End-User Support
- Software Updates
- Problem-Solving Skills
- Security Protocols
- Confidential Data Management
- Data Collection
- Operations Management
- Advanced Computer Proficiency
- Network Administration
- Device Configuration
Timeline
Technologist
Nissan North America, Inc.
10.2020 - 08.2023
Information Technology Specialist
United States Army National Guard
05.2006 - 01.2022
Bachelor of Science - Software Development
Strayer University