Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Derick Solorzano

Livermore,CA

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Taproom Associate

Fieldwork Brewing Company
10.2022 - Current
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.

Logistics Specialist

Creative Transportation Services
10.2020 - 04.2023
  • Tracked supply, equipment and product inventory quantities to maintain necessary levels.
  • Coordinated incoming and outgoing shipments to maintain schedules.
  • Provided customers with status updates for tracked packages.
  • Built long-term relationships due to prompt and courteous service.
  • First point of contact for customer.
  • Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.

Education

No Degree - Business And Marketing

Las Positas College
Livermore, CA

High School Diploma -

Granada
Livermore, CA
07.2013

Skills

  • Customer care
  • Relationship Building
  • Customer Relationship Building
  • Customer Engagement
  • Networking
  • Negotiation
  • Product description
  • Cold-calling
  • Account Management
  • Territory Management
  • Sales Development

Languages

Spanish
Native or Bilingual

Timeline

Taproom Associate

Fieldwork Brewing Company
10.2022 - Current

Logistics Specialist

Creative Transportation Services
10.2020 - 04.2023

No Degree - Business And Marketing

Las Positas College

High School Diploma -

Granada
Derick Solorzano