Dericksia Scarlet Perez
Chicago
Summary
Responsible professional enthusiastic about supporting best practices in hospital operations, compliance and healthcare management. Demonstrated strengths in multi-area management, quality assurance, and service. Resourceful professional and collaborative team player.
Overview
1
1
Certification
Work History
NEW PATIENT COORDINATOR/RECEPTIONIST
STROBEL DENTISTRY
CHICAGO
2023 - 2025
- Coordinated new patient intake processes, enhancing scheduling efficiency and patient experience.
- Trained new team members on patient coordination procedures, improving team readiness and service consistency.
- Researched community resources to connect patients with relevant support services, increasing patient access to care.
PATIENT COORDINATOR
DENTAL EXCELLENCE
HOLLYWOOD
2021 - 2023
- Educated patients on dental procedures and insurance options, enhancing their understanding and facilitating informed decisions.
- Answered incoming calls from patients, providers, and insurance companies, ensuring clear communication and addressing inquiries effectively.
- Assisted dental team by preparing treatment rooms and sterilizing instruments, contributing to a safe and efficient clinical environment.
SCHEDULING COORDINATOR
OVISTKY VISION CARE
CHICAGO
2017 - 2021
- Coordinated patient communications for appointment confirmations and rescheduling to enhance scheduling efficiency.
- Verified insurance information to support accurate billing processes.
- Utilized electronic health record systems to maintain accurate patient information.
FRONT DESK OPERATIONS
RIGHT POINT
CHICAGO
2015 - 2018
- Operated a multi-line system to answer and transfer calls, schedule appointments, and take messages.
- Completed training in HTML coding and JavaScript to enhance technical skills for front desk operations.
- Participated in budget planning activities related to front desk operations.
Education
Associates - Liberal Arts and Sciences
Malcolm X College
CHICAGO,IL01-2020
Skills
- Patient scheduling
- Appointment management
- Customer service
- Fluent in Spanish
- Dentrix
- Medical billing
- Data entry
- Office operations
- Computer savvy
- Patient engagement
Certification
- Certified in Medical Billing
- Certified in CPR
Accomplishments
National Society of Leadership and Success
Timeline
NEW PATIENT COORDINATOR/RECEPTIONIST
STROBEL DENTISTRY
2023 - 2025
PATIENT COORDINATOR
DENTAL EXCELLENCE
2021 - 2023
SCHEDULING COORDINATOR
OVISTKY VISION CARE
2017 - 2021
FRONT DESK OPERATIONS
RIGHT POINT
2015 - 2018
Associates - Liberal Arts and Sciences
Malcolm X College