Deriffe L. Smikle
Houston
Summary
Dynamic healthcare customer service representative with a proven track record at State Collection Service, excelling in conflict resolution and patient education. Adept at managing billing inquiries and ensuring HIPAA compliance, I leverage strong problem-solving skills to enhance patient satisfaction and streamline communication processes.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Healthcare Customer Service Representative
State Collection Service
Houston
06.2025 - Current
- Provided support to patients regarding billing inquiries and payment options.
- Resolved customer complaints effectively through active listening and problem-solving skills.
- Educated patients on healthcare services and available financial assistance programs.
- Collaborated with team members to streamline communication processes for better efficiency.
- Managed high volume of inbound calls while ensuring quality service delivery standards.
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Collected payments from patients and entered them into the billing system accurately.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified patient demographic information in order to ensure accuracy of data entry.
Furniture Assembler
Angie's List
Houston
01.2025 - 05.2025
- Assembled furniture components according to detailed assembly instructions.
- Operated hand and power tools for efficient assembly processes.
- Maintained clean and organized workspace with tools necessary for quick assembly.
- Assembled large volumes of furniture to keep up with demand.
- Assemble furniture according to instructions, using hand tools such as screwdrivers, hammers, wrenches, and pliers.
Delivery Courier
Shipt
Houston
01.2024 - 01.2025
- Communicated with customers to confirm delivery details and address any concerns.
- Navigated routes using GPS technology to optimize delivery times.
- Ensured timely delivery of packages to customers in accordance with company standards.
Security Supervisor
Texas Children Hospital
Houston
03.2017 - 10.2023
- Provided friendly and professional assistance to employees, visitors and customers.
- Protected company assets against theft or damage by conducting frequent building and grounds patrols.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Perform supervisory role on daily basis for various tours.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to healthcare needs.
Armed Security Officer Supervisor
Yale Enforcement Services
Houston
07.2015 - 02.2017
- Maintained order and safety while providing customer service and information to facility visitors.
- Patrolled large commercial facility on irregular schedule to look for suspicious activities.
- Monitored building access and identified all officials and employees before authorizing entrance.
- Collaborated with law enforcement to resolve escalated situations.
- Investigated security alarms, altercations and suspicious activity.
Lead Security Officer
JP MORGAN CHASE
New York
10.2009 - 07.2015
- Guarded restricted areas to prevent unauthorized entry.
- Followed established security and safety procedures and posted orders to include enforcement of company rules, policies and regulations.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Monitored premises and recorded activity in daily officer reports.
- Addressed problems quickly and reported clear information while working under minimal supervision.
Education
High School Diploma -
ALFRED SMITH HIGH SCHOOL
Bronx, NY01.2003
Skills
- Behavioral Health
- CPI
- BLS
- CPR
- Defensive tactics
- Conflict de-escalation techniques
- Armed Security Guard Certification
- Team Leadership
- Team Training
- De-escalation Techniques
- Incident Reporting
- CPR Certified
- Schedule Coordination
- Microsoft Office
- HIPAA compliance
- Customer service
- Billing inquiries
- Patient education
- Data verification
- Problem solving
- Customer relationship management
- Conflict resolution
Certification
- Patient Sitter Training, 2022
- Heartcode BLS, 2022
- First Aid CPR, 2022
- CPI Training, 2021
- Level III Armed Security, 2022
- Licensed Commission Officer, 2022
Timeline
Healthcare Customer Service Representative
State Collection Service
06.2025 - Current
Furniture Assembler
Angie's List
01.2025 - 05.2025
Delivery Courier
Shipt
01.2024 - 01.2025
Security Supervisor
Texas Children Hospital
03.2017 - 10.2023
Armed Security Officer Supervisor
Yale Enforcement Services
07.2015 - 02.2017
Lead Security Officer
JP MORGAN CHASE
10.2009 - 07.2015
High School Diploma -
ALFRED SMITH HIGH SCHOOL