Resolved technical issues across seven computer labs on campus, prioritizing communication and user experience
Provided hands-on troubleshooting for hardware, software, and network issues for faculty and students.
Supported instruction by maintaining classroom equipment consistently and proactively addressing issues while minimizing disruptions to the learning environment.
Guest Advocate
Target
06.2024 - 03.2025
Resolved guest concerns promptly, fostering positive relationships and satisfaction.
Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
Cashier
JCPenney
07.2021 - 01.2023
Trained new staff on operational procedures and customer service standards.
Helped customers complete purchases, locate items, and join reward programs.
Assisted customers with product inquiries and provided exceptional service.
Operations Associate
JCPenney
01.2021 - 01.2023
Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
Collaborated with team members to maintain store presentation standards and optimize product displays.
Adapted quickly to new tools and systems for enhanced operational efficiency and customer service.
Education
Bachelor of Science - Managerial Economics
University of California, Davis
Davis, CA
06-2027
Bachelor of Arts - Communications
University of California, Davis
Davis, CA
06-2027
Skills
Problem-solving
Client relationships
Customer relationship management
Customer service
Exceptional communication
R Studio
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Google Workspace Tools
Canva
Objectives
Seeking a marketing internship in research or product development, where I can gain hands-on experience conducting market analysis, evaluating consumer behavior, and supporting product strategy in a collaborative environment.