Margarita Bakardzhieva
Quincy,USA
Summary
Customer service expert with proven ability to multitask and manage time effectively. Focused on delivering outstanding customer experiences that enhance loyalty and satisfaction. Demonstrates strong work ethic, adaptability, and exceptional interpersonal skills. Capable of working independently and rapidly acquiring new skills.
Overview
21
21
years of professional experience
Work History
Sales Processing Center/Computer Room
Ruby Wines
Avon, MA
02.2025 - Current
- Processed wireless orders from outside sales staff.
- Fixed order issues for smooth processing.
- Collaborated on pricing, inventory, and special orders.
- Responded to email requests efficiently.
- Researched and processed credits to improve accuracy.
- Managed incoming orders and investigated discrepancies.
- Created item numbers for new products.
- Processed physical inventory in the system.
- Generated daily and special reports as requested.
Manager Department
Mosaic North America - Google
Boston, MA
12.2023 - 10.2024
- Support team in consumer interactions and transactions.
- Coach associates on performance, recognize achievements, and address deficiencies.
- Collaborate with brand management and store associates to build relationships and ensure top consumer experience.
- Motivate employees, manage tasks efficiently, and enhance customer satisfaction by resolving disputes promptly and maintaining high-quality service.
Retail Operations Manager
Staples
Dorchester, MA
12.2022 - 12.2023
- Managed budgets by closely monitoring expenses, identifying opportunities for cost savings, and strategically allocating resources.
- Collaborated with fellow managers to exchange best practices in retail operations management and foster continuous improvement throughout the organization.
- Reviewed store sales figures, inventory costs, operational expenses, and inventory losses.
- Oversaw shipments, inventory management, purchasing, and inspection processes to streamline workflow.
- Provided employees with regular feedback as part of a comprehensive talent development plan focused on individual growth.
- Scheduled employee tasks, conducted performance reviews, and implemented daily operational goals to maximize team productivity.
- Enhanced customer satisfaction through attentive service, prompt issue resolution, and proactive relationship-building efforts.
Print and Marketing Manager
Staples
Weymouth, MA
09.2021 - 12.2022
- Assist customers with their print and marketing requirements, including self-service printing, operating production equipment, and managing customer orders.
- Greet customers, comprehend their needs, and provide suitable print and marketing solutions.
- Operate various print production equipment (copiers, printers) to produce finished products.
- Use order intake tools to capture project details and manage customer orders.
- Ensure the quality of completed print products.
Visual Merchandise Manager
Sears
Braintree, MA
08.2019 - 08.2021
- Reduced expenses by negotiating contracts with suppliers for fixtures, mannequins, and other display materials.
- Assisted in planning store remodels, enhancing the overall customer experience through improved layout design choices.
- Led successful seasonal transitions by efficiently managing resources such as staff time allocation, budgeting, and inventory control.
- Increased sales through strategic product placement and effective visual merchandising techniques.
- Reviewed customer feedback to identify trends and improve product selection.
- Monitored and evaluated supplier performance to verify quality of products and delivery times met company standards.
Manager
J.Jill
Braintree, MA
11.2019 - 05.2021
- Successfully managed a sales team of several people to meet and achieve sales goals.
- Led sales department with a can-do attitude and high quarterly sales.
- Successfully handled visual merchandising and worked to promote the company.
- Provided ongoing coaching and mentoring to team members, supporting them in professional development.
- Managed multiple projects simultaneously within established timelines.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established periods.
Supervisor
Macy's
Braintree, MA
09.2016 - 08.2019
- Maintained up to date knowledge of all retail promotions.
- Helped to build and lead teams of problem-solvers and managers.
- Lead and conduct in-depth analysis of business performance versus business goals.
- Successfully managed a sales team of several people to meet and achieve sales goals.
- Led sales department with a can-do attitude and high quarterly sales.
Store Manager/Owner
Designer Wedding Dresses - MIB
Plovdiv, Bulgaria
12.2003 - 12.2017
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assisted with hiring, training, and mentoring new staff members.
Education
Associate of Science - Accounting
Quincy College
Quincy, MA05-2016
Associate of Science - Business Administration And Management
Quincy College
Quincy, MA05-2015
Bachelor of Science - Economics
Agricultural College
05-2010
Skills
- Order processing
- Inventory management
- Customer service
- Sales forecasting
- Performance coaching
- Team leadership
- Visual merchandising
- Employee training
- Organizational skills
- Problem resolution
- Problem-solving
- Microsoft Word
- Leadership
Languages
English
Professional
Bulgarian
Native/ Bilingual
Timeline
Sales Processing Center/Computer Room
Ruby Wines
02.2025 - Current
Manager Department
Mosaic North America - Google
12.2023 - 10.2024
Retail Operations Manager
Staples
12.2022 - 12.2023
Print and Marketing Manager
Staples
09.2021 - 12.2022
Manager
J.Jill
11.2019 - 05.2021
Visual Merchandise Manager
Sears
08.2019 - 08.2021
Supervisor
Macy's
09.2016 - 08.2019
Store Manager/Owner
Designer Wedding Dresses - MIB
12.2003 - 12.2017
Associate of Science - Accounting
Quincy College
Associate of Science - Business Administration And Management
Quincy College
Bachelor of Science - Economics
Agricultural College
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