Derrald Banz
Big Pine Key,FL
Summary
Dynamic leader with extensive experience as General Manager at MCA Master Concession Air, excelling in operations management and team building. Proven track record in enhancing profitability and customer relations through strategic initiatives and effective problem resolution. Adept at fostering high employee satisfaction and cultivating strong vendor partnerships for sustained success.
Overview
26
26
years of professional experience
Work History
General Manager
MCA Master Concession Air
Key West, FL
04.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Operations Manager
Hard Rock Cafe
Key West, FL
11.2022 - 04.2024
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Facilitated smooth collaboration between departments through clear communication channels.
Owner/Operator
Self Employed
Lindsborg, KS
10.1999 - 10.2022
- Owned and operated American concessions since 1989
- Business consisted of Miami based restaurant, three fast food restaurants in North Carolina, and a coast to coast, mobile food and alcohol vending business.
- In 1999 base operations of the business moved to the Midwest in Kansas. During this time operated mainly the food and alcohol concessions. During this time, events included stadiums, race tracks to include NASCAR. State fairs. All of these venues operated multiple types of entertain that allow our company to thrive.
- In 2015 the business was localized to the Midwest and we opened up a new bar and Grill in Lindsborg Kansas. This endeavor was sought out to be investment properties that included buildings that house a restaurant and apartments. This was operated until Covid hit and that’s when plans were made relocate to the Florida Keys.
- We gave up and sold all self-employment venues and sold all the properties that allowed us to move to the place where we’ve always wanted to be. The Florida Keys.
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Customer relations
Accomplishments
Throughout the years, I have developed a strong sense urgency through all the positions and venues that I’ve worked in.
I would very much like to talk to you about my vast skill set that would benefit your business. I am an impromptu person that works well in fostering new relationships, and business building. I have basically been my own marketing agent throughout my adult life. This has given me the success to thrive and ultimately end up here in the Keys where my wife and are pleased to call Home.
Timeline
General Manager
MCA Master Concession Air
04.2024 - Current
Operations Manager
Hard Rock Cafe
11.2022 - 04.2024
Owner/Operator
Self Employed
10.1999 - 10.2022