Derranisha Kelly
Houston
Summary
Seeking a career that I can utilize my talents and communication skills. To maintain a position that will, not only utilize my knowledge, but benefit the establishment with my previous work experience and moral ethics. I will convey my dedication, responsibility, hard work, and any other morals volume needed to succeed.
Overview
11
11
years of professional experience
Work History
City Carrier
United States Postal Service, USPS
01.2020 - Current
- Planned and cased mail in sequence of delivery for designated route.
- Maintained safety standards while driving, resulting in zero accidents during tenure.
- Delivered packages and mail to business and people in local area.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
Correctional Officer III
Texas Department Of Criminal Justice
04.2016 - 12.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
Toll Collector
Resource Staffing Services
08.2015 - 04.2016
- Addressed customer concerns and inquiries, providing information on toll rates, policies, and available payment options.
- Contributed to revenue generation with accurate cash handling and prompt depositing of collected tolls.
- Operated toll collection equipment and processed toll payments accurately.
Sales Associate
Target
05.2014 - 08.2015
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
No Degree - Law
Houston Community College
Houston, TX05-2015
No Degree - Law
Blinn College
Brenham, TX05-2014
High School Diploma -
Sharpstown High School
Houston, TX05-2013
Skills
- Handheld scanner operation
- Professional relationships
- Package handling
- Excellent multitasking
- Written and verbal communication
- Customer service experience
- Clean driving record
- Problem-solving skills
- Teamwork and collaboration
- Emergency response
- De-escalation techniques
- Conflict resolution skills
- Dependability
- Multitasking proficiency
- Interpersonal communication skills
Timeline
City Carrier
United States Postal Service, USPS
01.2020 - Current
Correctional Officer III
Texas Department Of Criminal Justice
04.2016 - 12.2019
Toll Collector
Resource Staffing Services
08.2015 - 04.2016
Sales Associate
Target
05.2014 - 08.2015
No Degree - Law
Houston Community College
No Degree - Law
Blinn College
High School Diploma -
Sharpstown High School
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