Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Derrek Booze

Springfield,MO

Summary

Dynamic Business Analyst with a proven track record at J.P. Morgan Chase Bank. Excelled in process improvement, enhancing customer service through meticulous gap analysis and user experience research. Skilled stakeholder collaboration, mitigating risks and process mapping. Passionate about leveraging data analysis and problem-solving skills to drive business success.

Overview

19
19
years of professional experience

Work History

Business Analyst

Chase Bank
Springfield, MO
08.2022 - Current
  • Gathered feedback from end users regarding usability issues related to applications or systems.
  • Analyzed existing systems and processes to identify areas of improvement.
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality.
  • Prepared documentation summarizing findings from stakeholder meetings and workshops.
  • Created detailed process flows and user stories to document system requirements and design solutions.
  • Conducted interviews with subject matter experts to gather information on existing systems and procedures.
  • Identified gaps between current state and desired future state operations.
  • Collaborated with stakeholders across departments to define requirements for new projects.
  • Evaluated business processes for improvement opportunities through automation or streamlining.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.
  • Defined business requirements and reported them back to stakeholders.
  • Conducted insightful, ad hoc analyses to investigate ongoing or one-time operational issues.
  • Mapped and documented interfaces between legacy and new systems.
  • Assessed potential risks, identified risk mitigation strategies, and implemented risk control measures.
  • Created, analyzed, and validated detailed functional specifications.
  • Suggested changes to senior management using analytics to support recommendations and actively participated in the implementation of approved changes.
  • Identified needs of customers promptly and efficiently.

Specialist

Chase Card Services
Springfield, MO
08.2016 - Current
  • Developed and implemented specialized procedures for customer service operations.
  • Analyzed customer needs and recommended appropriate products or services.
  • Coordinated with other departments to ensure efficient workflow processes.
  • Provided technical support for customers in resolving complex issues.
  • Provided technical support for users experiencing difficulties with software applications.
  • Implemented process improvements to increase efficiency and reduce costs.
  • Participated in ongoing training and compliance activities.
  • Identified needs of customers promptly and efficiently.
  • Maintained positive working relationship with fellow staff and management.

Cook Supervisor

Perkins Family Restaurant
Springfield, MO
12.2008 - 07.2016

Cook Supervisor

Perkins Family Restaurant
Sedalia, MO
04.2006 - 12.2008
  • Maintained accurate inventory records of all food items received and used in the kitchen.
  • Reviewed daily production sheets to ensure accuracy of product specifications as well as portion control procedures were followed by staff members.
  • Provided guidance to employees regarding job duties and performance expectations.
  • Monitored inventory levels and placed orders for necessary supplies as needed.
  • Monitored waste levels throughout shift hours to reduce spoilage costs.
  • Supervised and managed the kitchen staff in preparing, cooking, and presenting food.
  • Assisted in developing training materials for new staff members on safety practices, sanitation protocols and other policies.
  • Trained new cooks on proper preparation techniques, recipes, and presentation of dishes.
  • Monitored food products, driving quality, freshness and integrity.
  • Helped management stay on top of supply needs by sharing information about low or spoiled inventory.
  • Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.

Education

Associate of Arts - General Studies

Ozarks Technical Community College
Springfield, MO
05-2024

High School Diploma -

Smith-Cotton High School
Sedalia, MO
05-2006

Some College (No Degree) - Communications

Missouri State University
Springfield, MO

Skills

  • Project management
  • User experience research
  • Data analysis
  • Gap analysis
  • Customer service
  • Technical documentation
  • Process improvement
  • Process mapping
  • Microsoft Excel
  • Microsoft Word
  • Microsoft teams
  • PowerPoint
  • Stakeholder collaboration
  • Knowledge in JIRA
  • Problem solving

Affiliations

  • Volunteer with various non-profits in my free time
  • Member of Heart of the Ozarks Sertoma Club

Accomplishments

  • 2023 Inspiration Award from the National Multiple Sclerosis Society
  • 2024 Service to Mankind award from Sertoma
  • 2024 HOPE Foundation Volunteer of the Year

References

References available upon request.

Timeline

Business Analyst

Chase Bank
08.2022 - Current

Specialist

Chase Card Services
08.2016 - Current

Cook Supervisor

Perkins Family Restaurant
12.2008 - 07.2016

Cook Supervisor

Perkins Family Restaurant
04.2006 - 12.2008

Associate of Arts - General Studies

Ozarks Technical Community College

High School Diploma -

Smith-Cotton High School

Some College (No Degree) - Communications

Missouri State University

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Derrek Booze