Derrek Gordon
Salem,Oregon
Summary
Professional with strong experience in policy services and customer support. Adept at navigating complex policy inquiries, ensuring accuracy, and fostering positive client relationships. Known for effective collaboration, adaptability, and keen focus on delivering results. Skilled in problem-solving, communication, and process improvement, consistently meeting and exceeding expectations.
Experienced with managing policyholder inquiries and maintaining accurate records. Utilizes in-depth knowledge of insurance products to provide clear and effective solutions. Track record of strong communication and problem-solving abilities, ensuring client satisfaction and policy compliance.
Insurance professional adept at managing client relationships and resolving policy-related concerns. Proven ability to navigate complex insurance systems and provide top-notch service. Valued for strong team collaboration and results-driven approach, consistently adapting to changing requirements and ensuring customer satisfaction.
Experienced [variable Life & Whole Life policy] Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering [Number] years of experience and willingness to take on any challenge.
Overview
31
31
years of professional experience
Work History
Policy Service Rep
Link Allen and Associates
San Mateo, CA
- Generated ledgers and provided service for a staff of 58 agents
- Answered all inquiries regarding financial investments
- Maintained 3 different filing systems as required by the California State Insurance Commissioner to maintain compliance.
Policy Service Representative
Company Name
Location
- Generated ledgers and provided service for a staff of 58 agents
- Answered all inquiries regarding financial investments
- Maintained 3 different filing systems as required by the California State Insurance Commissioner to maintain compliance.
Caregiver
SELF EMPLOYED
Oakland, CA
08.2023 - Current
- Assisted in day to day individual maintain and organize household inventory, including but not limited to assisting in grooming, making all bank deposits and withdrawls as needed while keeping a general ledger for tax purposes. Assisted in food preparation, and assisting in maintaining strict medical appointments and the disbursement of medications.
- Data entry, Microsoft office, receptionist
DispatcherCoordinator
National Automoble Club
02.1997 - 09.2001
- Coordinated emergency roadside assistance requests, ensuring timely service delivery to members.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Developed and implemented process improvements that increased accuracy in service call logging.
- Managed communication between service providers and clients, enhancing overall operational efficiency.
- Utilized dispatch software to track and assign service calls, optimizing resource allocation.
- Monitored real-time traffic conditions to adjust routing for personnel, improving response times.
- Provided training to new team members on protocols and dispatch systems, fostering a collaborative environment.
- Improved customer satisfaction with timely and accurate dispatching of service requests.
Office Administrative Assistant
Manpower Temp Agency
05.1995 - 09.2000
- Managed daily office operations, ensuring smooth workflow and optimal resource allocation.
- Assisted in scheduling appointments, coordinating meetings, and maintaining calendars for team members.
- Maintained accurate records of correspondence, documents, and office supplies to enhance organizational efficiency.
- Supported team members by preparing reports and presentations using Microsoft Office Suite effectively.
- Implemented filing systems that improved document retrieval speed and accuracy for staff access.
- Provided exceptional customer service to clients via phone and email inquiries, addressing concerns promptly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
- Facilitated smooth communication between departments, acting as a liaison to ensure prompt resolution of issues.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed filing system, entered data and completed other clerical tasks.
Education
Under Graduate - Business Administration, Computer Science
City College of San Francisco
Skills
- Customer service 10 key by touch, Microsoft Office including, Excel, Microsoft Word, Data Entry, accounts receivable, accounts payable, general ledgers, office maintainence, payroll and setting up weekly or monthly office schedual
- Multitasking Abilities
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Claims processing
- Microsoft office
- Documentation skills
- Data entry
- Computer proficiency
- Office equipment operation
- Patient contact
- Strong analytical skills
- Compliance awareness
- Policy interpretation
- Teamwork
- Customer service
- Time management
- Problem-solving abilities
- Attention to detail
Awards
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Languages
English
Full Professional
Timeline
Caregiver
SELF EMPLOYED
08.2023 - Current
DispatcherCoordinator
National Automoble Club
02.1997 - 09.2001
Office Administrative Assistant
Manpower Temp Agency
05.1995 - 09.2000
Policy Service Rep
Link Allen and Associates
Policy Service Representative
Company Name
Under Graduate - Business Administration, Computer Science
City College of San Francisco