Derrell Berry
Tacoma,WA
Summary
To work with a reputed organization in a position where one can develop and utilize versatility skill-set.. Personal Skills: Highly organized with excellent teamwork and responsibility skills. Self-motivated enthusiastic professional committed to excellence and high personal standards of integrity, productivity, and performance. Very flexible, dependable and punctual. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
11
11
years of professional experience
Work History
PIC/Supervisor of Operations
Saars Super Saver Foods
Bremerton, WA
09.2023 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
O/N Team Lead 3rd Shift
Walmart SuperStores Inc.
12.2021 - 06.2023
- Managed schedules, accepted time off requests and found coverage for short shifts
- Trained new team members by relaying information on company procedures and safety requirements
- Handled troubleshooting tasks and used repair methods to immediately rectify assembly line issues
- Worked different stations to provide optimal coverage and meet production goals
- Established open and professional relationships with team members to achieve quick resolutions for various issues
- Identified stock imperfections, assigned grades and noted production concerns based on regular inspections
- Inspected equipment and conducted basic repairs to keep machinery operational
- Operated material moving equipment to move heavy loads and maintain production levels
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills
- Successfully maintained clean, valid driver's license and access to reliable transportation.
Assistant Store Manager
Walmart SuperStores Inc.
03.2017 - 12.2021
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Reviewed sales and gross profit report to assess company efficiency
- Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Walked through store areas to identify and proactively resolve issues negatively impacting operations
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures
- Rotated merchandise and displays to feature new products and promotions
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Support Manager
Walmart SuperStores Inc.
11.2015 - 06.2017
- Job duties are as follows zoning which entails facing all items on shelves neat lines or products front to back, Work returns makes sure any and all are fully completed nightly, work freight occasionally, Customer Service also follow-up with sales associates in designated areas also making sure all services areas are staffed or covered
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Assessed personnel performance and implemented incentives and team-building events to boost morale
- Monitored employee and customer interactions to assess quality of service
- Prepared agendas and took notes at meetings to archive proceedings
- Assisted in organizing and overseeing assignments to drive operational excellence
- Used many different strategies to promote exceptional customer service and create positive environment for employees and clients
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Apparel Merchandise Supervisor
Walmart Superstores Inc.
06.2013 - 10.2015
- Price changes, worked out of Stock Reports, Merchandised Clothing, Set mods, Set up displays to go with clothing
- Reorganized displays to match updated planograms
- Prepared interesting and innovative visual displays to grab customer interest and promote sales
- Monitored inventory levels and kept adequate stock in product displays on sales floor
- Verified products appeared at correct locations in proper quantities
- Answered customer questions regarding store merchandise, department information and pricing
- Established strong vendor relationships to maintain and support business
- Planned and coordinated product availability for advertising and promotion purposes
- Trained, mentored and oversaw team members to drive performance and sales excellence
- Handled 10 vids
- Dcalls per day to address customer inquiries and concerns
- Used Microsoft Word and other software tools to create documents and other communications.
Education
High School Diploma -
Wilson High School
Tacoma, WA06.2002
Skills
- Policy Development and Enforcement
- Employee Motivation
- Customer Service Management
- Originality and Creativity
- Verbal and Written Communication
- Business Leadership
- Recruitment and Hiring
- Goal Setting
- Team Leadership
- Multitasking and Prioritization
- Process Development and Streamlining
- Customer Service
- Relationship Building
- Handling Complaints
Timeline
PIC/Supervisor of Operations
Saars Super Saver Foods
09.2023 - Current
O/N Team Lead 3rd Shift
Walmart SuperStores Inc.
12.2021 - 06.2023
Assistant Store Manager
Walmart SuperStores Inc.
03.2017 - 12.2021
Support Manager
Walmart SuperStores Inc.
11.2015 - 06.2017
Apparel Merchandise Supervisor
Walmart Superstores Inc.
06.2013 - 10.2015
High School Diploma -
Wilson High School