Derrian Springs
Murfreesboro,TN
Summary
Compassionate Case Manager accustomed to treating diverse patient needs while managing dynamic conditions. Collaborative professional possessing excellent clinical knowledge and judgment combined with strong documentation and problem-solving abilities. Well-versed in managing emergent cases with poise.
Overview
9
9
years of professional experience
Work History
Case Manager
Mental Health Cooperative
Murfreesboro , TN
08.2024 - Current
- Conducted assessments to evaluate child safety and well-being.
- Provided crisis intervention and emotional support to families in need.
- Collaborated with multidisciplinary teams to develop care plans.
- Maintained accurate documentation of case notes and progress updates.
- Facilitated referrals to community resources and services for families.
- Educated families on child development and parenting strategies.
- Participated in training sessions to enhance case management skills.
- Monitored client progress through regular follow-up contacts.
- Assessed clients' needs, developed service plans and monitored progress towards goals.
Support Coordinator
UnitedHealthcare
10.2021 - 09.2023
- Performed intake assessments, enrollment assessments, and person-centered planning
- Partnered with members and families to identify needed supports and direct services to meet personal goals for good health, employment and independent or community living.
- Collaborated with a team of clinical and social support colleagues to meet the physical, behavioral health and long term service needs of each member.
- Conducted thorough and objective face-to-face visits with and assessed each members situation to determine current needs and expectations.
- Utilized criteria for authorizing appropriate home and community based services and confirmed those services were being provided and that members needs were being met.
Case Manager
Child Abuse And Neglect Hotline
06.2019 - 09.2021
- Accepted reports of child abuse/neglect for all 95 counties in Tennessee.
- Assessed child safety through phone interviews and intake assessments.
- Took back to back live calls regarding child abuse/neglect.
Collections Representative
AvantCredit
05.2019 - 11.2019
- Assisted customers through different communication channels (phone or email), who have fallen behind on their payments and help them get current.
- Listened and analyzed the situation in order to provide the best payment solution.
- Processed payments, set up payment plans, and negotiated account settlements.
Security Officer
Walden Security
12.2017 - 05.2018
- Followed general and specific post orders.
- Patrolled and examined assigned areas regularly.
- Warned violators of rule infractions.
- Assisted management and enforcement officers in emergency situations.
- Wrote investigative usage reports.
Youth Care Worker
True Core Behavioral Solutions
06.2017 - 12.2017
- Provided safety and security to the facility through proper youth supervision.
- Kept continual track of the number of juvenile residents under direct supervision through periodic head counts and recorded in a log book all movements of juvenile residents inside and outside of the facility.
- Wrote comprehensive and factual incident reports.
- Supervised, performed, and instructed juvenile residents in housekeeping duties.
- Ensured that the facility behavior management was enforced in a consistent fair manner.
Education
Bachelor Of Science - Criminal Justice
Tennessee State University
Nashville, TNAssociate Degree - Criminal Justice
Chattanooga State Community College
Chattanooga, TNSkills
- Care Coordination Support
- Developmental Disabilities
- Microsoft Office
- Supporting Daily Living Needs
- Home Visits
- Emergency Situations
- Residential Support
- Individualized Support
- Crisis intervention
- Emotional awareness
- Relationship building
- Organization and multitasking
- Critical thinking
- Community resources
- Goal setting
- Active listening
- Report writing
- Empathy and compassion
- Case documentation
- Person-centered planning
Timeline
Case Manager
Mental Health Cooperative
08.2024 - Current
Support Coordinator
UnitedHealthcare
10.2021 - 09.2023
Case Manager
Child Abuse And Neglect Hotline
06.2019 - 09.2021
Collections Representative
AvantCredit
05.2019 - 11.2019
Security Officer
Walden Security
12.2017 - 05.2018
Youth Care Worker
True Core Behavioral Solutions
06.2017 - 12.2017
Bachelor Of Science - Criminal Justice
Tennessee State University
Associate Degree - Criminal Justice
Chattanooga State Community College