Derric McCool
Burt,MI
Summary
I’m skilled at improving customer experiences and making operations more efficient. As a Crew Member at AD FOOD SERVICE, I used my strong communication and problem-solving abilities to help maintain high-quality standards and provide great service. I’m also experienced with point-of-sale transactions and enjoy working in a team. My contributions were key to achieving both operational excellence and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Crew Member
AD FOOD SERVICE
Frankenmuth, Michigan
02.2024 - Current
- Upheld high standards of productivity and quality in operations.
- Organized dining room tables with condiments, napkins and other necessities prior to seating guests.
- Interacted pleasantly with guests to deliver quality customer service.
- Notified kitchen staff of shortages or special orders, prompting appropriate action and keeping wait times short.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Presented orders to guests within anticipated service times.
- Processed payments on cash register and counted back bills and change to patrons.
- Greeted customers upon arrival, provided menus and answered questions regarding menu items.
- Served food and beverages at take-out counters to provide fast service to waiting guests.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Brewed and served coffee and tea with preferred add-ins.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Adhered to health department regulations regarding food handling procedures.
- Checked expiration dates on all products before serving them to customers.
- Resolved customer complaints in a professional manner.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
Education
High School Diploma -
Birch Run High School
Birch Run, MI06-2027
Skills
- Communication Skills
- Basic math
- Problem Solving
- Time Management
- Adaptability
- Cooking
- Learning agility
- Point-of-sale transactions
- Teamwork and collaboration
Timeline
Crew Member
AD FOOD SERVICE
02.2024 - Current
High School Diploma -
Birch Run High School