Derrica Crossley
Sacramento,CA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
11
11
years of professional experience
Work History
Senior Operations Services Coordinator
RSN Technologies
11.2020 - 09.2023
- Managed accounts for 9 of 13 customer groups
- Oversaw purchasing and inventory maintenance of all IT equipment
- Developed and Implemented training and on-boarding of new hires
- Handled multiple customer group Chief Officer concerns directly
- Ran Monthly and Quarterly reports for each customer group
- Successfully on-boarded over 100 new communities
- Responsible for IT start up of new communities
- Maintained monthly calendar for C-Suite
- Developed systems and procedures to improve operational quality and team efficiency
Resident Relations Specialist
Oakmont Senior Living
03.2020 - 11.2020
- Responsible for training Resident Relations Directors while supporting communities
- Secured move in paperwork as well as move in dates for incoming residents
- Assisted marketing team with tours, inquiry calls and events
- Responsible for maintaining residents’ files to be compliant with
- Licensing requirements
- Developing and maintaining relationships with family members and future residents
Operational Services Coordinator
Integral Senior Living
01.2017 - 01.2020
- Was responsible for yearly renewal of community insurance
- Coordinated and planed annual meetings for Executive Directors
- Directors of Sales and Marketing, Assisted Living Directors
- Was responsible for managing Receptionists
- Managed yearly Resident and Family Survey creation and data collection
- Mentored and trained Solstice Vibrant Life Directors by conducting monthly calls, reviewed calendars and ensured program minimum standards were met
- Assisted with Transition and Divestitures of communities both existing and new development
- Was responsible for day to day operations of corporate headquarters
Corporate Services Assistant
Integral Senior Living
01.2013 - 01.2017
- Coordinated travel arrangements for Regional staff
- Maintained yearly files of accounts payable, payroll, and accounting data
- Maintained calendar for Regional and Executive Staff
Education
Bachelor of Arts - Early Childhood
National University
La Jolla, CA2019
Skills
- Departmental Operations
- Training Programs
- Customer Care
- Strong Communication
- Problem Solving
- Team Leadership
Timeline
Senior Operations Services Coordinator
RSN Technologies
11.2020 - 09.2023
Resident Relations Specialist
Oakmont Senior Living
03.2020 - 11.2020
Operational Services Coordinator
Integral Senior Living
01.2017 - 01.2020
Corporate Services Assistant
Integral Senior Living
01.2013 - 01.2017
Bachelor of Arts - Early Childhood
National University