Derrica Peterson

• Assisted in providing administrative support and client service throughout enrollment procedures
• Handled confidential client records, verified documentation, and organized electronic files following company policies.
• Compiled, reviewed, and updated reports, correspondence, case notes, and account documentation with a keen eye for detail.
• Interacted with clients professionally via phone and email regarding documentation needs, eligibility, account updates, and inquiry resolutions.
• Performed account research, analyzed documentation, and resolved client issues in compliance with established procedures.
• Collaborated with cross-functional departments to expedite case resolutions and enhance client experiences..
• Evaluated accounts and utilized client information to understand issues, assess solution eligibility, and effectively implement strategies.

• Supported daily operations within a fast-paced Emergency Operations Center, assisting with monitoring and coordination of security-related activity.
• Maintained and documented confidential incident logs, reports, and operational records in accordance with organizational protocols.
• Communicated and coordinated effectively with security personnel, staff, and emergency responders during routine operations and incidents.
• Monitored surveillance systems and assisted with the identification, reporting, and escalation of security-related events as needed.
• Ensured accurate recordkeeping and timely updates of operational information for internal use and compliance purposes.
• 
  

• Facilitated high-volume client communications in a dynamic setting, prioritizing prompt responses and precise information exchange.
• Organized and managed client appointments through Google Calendar and internal tools, ensuring clear timelines and follow-up reminders.
• Logged comprehensive electronic records of client interactions and service requests in CRM systems and proprietary platforms.
• Supported clients in resolving account issues by investigating case details, pinpointing discrepancies, and proposing suitable solutions.
• Collaborated with colleagues and supervisors to address escalated cases and achieve swift resolution of client inquiries.
• Executed structured follow-ups to verify appointment attendance, address pending issues, and uphold service continuity.
• Reduced average resolution time by enhancing documentation practices and conducting thorough case analysis.

Pre-Law Concentration | Cum Laude (GPA: 3.5)

Relevant Coursework:

Legal Research & Writing, Introduction to Law, Constitutional Law, Argumentation & Rhetoric, Ethics in Public Policy, Legal Document Drafting