Marling Martinez
MILWAUKEE,WI
Summary
Analytical and detail oriented professional with strong problem solving skills and experience working with insurance eligibility, patient information, and claims. Known for being organized, dependable, and focused on finding solutions when issues come up. Able to review information carefully, identify discrepancies, and communicate clearly while providing excellent service.
Overview
1
1
Language
1
1
Certification
7
7
years of professional experience
Work History
Enrollment & Program Support
United Community Center
Milwaukee, WI
02.2024 - Current
- Verify Patient/Student Eligibility for Behavioral Health Benefits
- Contact Insurance companies for Members coverage.
- Conduct in-person and phone-based communication with families to explain program requirements and next steps.
- Check Provider enrollment status for new Insurance Holders.
- Provide billing department with documentation to support billing process.
- Assist Patient , Provider and Billing company to expedite insurance claims processing.
- Update patient information in platforms like Dr Chrono to maintain accuracy.
Support Staff
Symbol Mattress
Watertown, WI
03.2022 - 12.2023
- Provided bilingual (Spanish/English) support to supervisors and production staff to improve communication and workflow.
- Assisted employees with Paycom functions, including time-off requests, payroll questions, and tax forms.
- Monitored product quality and reported concerns to management to maintain production standards.
- Supported production operations as needed to ensure efficiency and team coverage.
Shift Leader
Panda Express
Houston, TX
01.2020 - 03.2022
- Supervised and trained team members to meet operational and customer service goals.
- Addressed customer concerns professionally and resolved issues promptly.
- Ensured compliance with safety, quality, and cleanliness standards.
- Managed cash handling and supported daily operational reporting.
Education
Bachelor of Social Work -
Concordia University Wisconsin
Mequon, WIHigh School Diploma - undefined
Kettle Moraine High School
Wales, WISkills
- Client Intake & Enrollment Support
- Confidential Records Management
- Scheduling & Calendar Coordination
- Data Entry & Reporting
- Front Desk & Administrative Operations
- Team Collaboration & Communication
- Time Management & Organization
Certification
Family Development Credential, University of Connecticut, Dental Assistant Certificate, Oconomowoc Dental Center
Languages
Spanish
Native or Bilingual
Timeline
Enrollment & Program Support
United Community Center
02.2024 - Current
Support Staff
Symbol Mattress
03.2022 - 12.2023
Shift Leader
Panda Express
01.2020 - 03.2022
High School Diploma - undefined
Kettle Moraine High School
Bachelor of Social Work -
Concordia University Wisconsin