Hi, I’m
Derrick Aitken
Lynchburg,VA
Summary
A highly motivated and hardworking individual, I am a psychology major with a minor in Human Resources Management. Currently, I am completing my degree with the ambition to put my knowledge and skills to use in the professional world. Having experience training, developing and managing others has allowed me to sharpen my leadership, organizational and communication skills. Aside from working in a professional setting, I have also had the privilege of being involved in humanitarian service in Cuba which has enabled me to hone my problem-solving abilities. My passion for helping others combined with an eagerness to take on new challenges will be a great asset within any organization.
Overview
7
years of professional experience
Work History
Zales The Diamond Store
Training Store Leader
10.2022 - Current
Job overview
- Drove sales and planned promotional and local store marketing activities.
- Hired, delegated, and reviewed sales staff performance and provided comprehensive coaching in inventory control, selling skills, and POS operations.
- Provided informal coaching and support, assisting and supporting store associates in sales and customer service.
Teleperformance USA
Senior Technical Support Specialist
08.2021 - 10.2022
Job overview
- Assisted customers with troubleshooting issues encountered while using hardware or software, providing actionable tips to resolve problems.
- Maximized use of hardware and software by training users and interpreting instructions.
- Mentored new hires, resulting in stronger staff development and increased productivity.
Kay Jewelers
Assistant Store Manager
10.2020 - 08.2021
Job overview
- Interviewed, hired, and trained staff associates and equipped them to comply with company policies and procedures.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
Fred Meyer Jewelers
Regional Sales Leader/Assistant Store Manager
01.2016 - 08.2020
Job overview
- Managed store employees successfully in a fast-paced environment through proactive communication and positive feedback.
- Managed inventory control, cash control, and store opening and closing procedures.
- Provided positive first impressions to welcome existing, new and potential customers.
Convergys Corporation
Account Retention Specialist
04.2015 - 12.2015
Job overview
- Trained and coached team of 4-8 sales professionals focused on servicing client accounts.
- Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.
Education
Utah Valley UniversityOrem, UT (Continued Online)
Bachelor of Science from Applied Psychology /Human Resource Management
2021
University Overview
- Expected to Graduate in May of 2023
- Coursework in Social Psychology, Motivation and Emotion,
Management Consulting, Organizational Behavior, Positive Psychology, Business Computer Proficiency, Organizational psychology, and Business Strategy Implementation. - Member of Utah Valley University LGBTQ + Spectrum Organization
Utah Valley UniversityOrem, UT
Associate of Science from University Studies
2018
University Overview
- Professional development completed in Leadership Principles, Business Strategy.
Skills
- Written communication skills
- Ability to set priorities
- Interpersonal communication skills
- Proficient in use of PC-based products
- Problem solver
- Works quickly and accurately with minimal supervision
Timeline
Training Store Leader
Zales The Diamond Store
10.2022 - Current
Senior Technical Support Specialist
Teleperformance USA
08.2021 - 10.2022
Assistant Store Manager
Kay Jewelers
10.2020 - 08.2021
Regional Sales Leader/Assistant Store Manager
Fred Meyer Jewelers
01.2016 - 08.2020
Account Retention Specialist
Convergys Corporation
04.2015 - 12.2015
Utah Valley University
Bachelor of Science from Applied Psychology /Human Resource Management
Utah Valley University
Associate of Science from University Studies