Derrick Borzon
Sandusky,OH
Summary
Results-oriented area supervisor with a proven track record of leadership in overseeing multiple locations. Proficient in team management, operations optimization, and ensuring adherence to company standards. Strong communication, problem-solving, and decision-making abilities, focused on driving performance and achieving objectives across assigned areas. Demonstrated ability to meet company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations to enhance the organizational brand.
Overview
8
8
years of professional experience
Work History
Area Supervisor (seasonal)
Cedar Point Amusement Park
Sandusky, OH
07.2023 - 11.2024
- Supervised area to make sure all stores were fully stocked and merchandised, and make sure associates were working and completing tasks for the day.
- Helped to put away new orders at stores and also made sure we had full-size variety on the floor at all times.
- Good time management skills, and make the break schedule for all my associates, and make sure nobody will have a time violation by being late for breaks.
- Assist in many different calls, for example, being associate assistance or questions, and also assisting in guest issues in a timely manner.
- Completing opening or closing tasks for stores in the area to have them ready for the next day or when I would open.
- Used Point of Sale register system to complete transactions.
- Trained new employees on policies, procedures, product knowledge, customer service techniques.
Team Leader (seasonal)
Cedar Point Amusement Park
Sandusky, OH
05.2017 - 07.2023
- Maintained a positive work environment that promoted collaboration between team members.
- Delegated daily tasks to team members to optimize group productivity.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Reviewed completed work to verify consistency, quality, and conformance.
- Opened or closed assigned store and made sure any tasks left to me by my supervisor were completed. I would also do other tasks I felt were necessary to have the store running effectively.
Arcade Attendant (seasonal)
Kalahari
Sandusky, OH
11.2022 - 03.2023
- Greeted customers upon entering the arcade and answered any questions they had.
- Monitored game machines for malfunctions and reported them to management.
- Inspected game cards to ensure all data was accurate.
- Maintained a clean and orderly arcade environment by wiping down surfaces, vacuuming carpets, emptying trash receptacles.
- Assisted with restocking of supplies such as tokens, tickets and other items.
- Provided customer service support to patrons who needed help using an arcade machine or playing a game.
- Processed payments from customers in exchange for gaming time or products purchased at the arcade.
- Utilized cash registers accurately to process transactions quickly and efficiently.
- Interacted with children in a friendly manner while providing guidance on how to use the various games available.
- Provided assistance to staff members during peak hours such as helping out with cleaning tasks or attending customers.
- Resolved complaints from customers regarding issues related to their experience at the arcade.
- Assisted with ticket redemption and provided prize selection to customers.
- Reported game malfunctions promptly to maintenance department to decrease machine downtime.
Education
High School Diploma -
Sandusky High School
Sandusky, OH04-2020
Skills
- Directing workers
- Team Management
- Good time management
- Customer service
- leadership quality
- Problem solving
- Leads by example
- Gets along with others
Accomplishments
- Perfect attendance for my 2023 season at Cedar Point.
- Have earned associate of the week a total of 4 times in my career at Cedar point.
- Have earned location of the week a total of 2 times in my career at Cedar Point.
- Has earned associate of the week 1 time at Kalahari
Timeline
Area Supervisor (seasonal)
Cedar Point Amusement Park
07.2023 - 11.2024
Arcade Attendant (seasonal)
Kalahari
11.2022 - 03.2023
Team Leader (seasonal)
Cedar Point Amusement Park
05.2017 - 07.2023
High School Diploma -
Sandusky High School