Summary
Overview
Work History
Education
Skills
Timeline
Generic

Derrick Brewer

Lynwood,IL

Summary

Motivated and detail-oriented professional transitioning into the IT field, backed by a strong foundation in customer service, problem-solving, and technical aptitude. Recently earned CompTIA A+ certification, demonstrating proficiency in hardware troubleshooting, operating systems, and network fundamentals. Known for a proactive approach to learning, clear communication, and a calm demeanor under pressure. Eager to apply hands-on technical skills and a service-first mindset to support users, resolve issues, and contribute to efficient IT operations in a dynamic environment

Overview

24
24
years of professional experience

Work History

Residential Technician

Comcast, Xfinity
Homewood, IL
02.2024 - Current
  • Provided emergency repair services for customers requiring same-day assistance with malfunctioning equipment.
  • Provided customer education on system use and problem prevention techniques.
  • Repaired faulty connections by removing old wiring and replacing it with new wiring as needed.
  • Installed, maintained, and repaired residential and commercial cable systems.

Store Manager

FYE
Calumet City, IL
11.2001 - 01.2023
  • Addressed customer inquiries and resolved complaints.
  • Reorganized sales floor, changing product layout to optimize customer flow and improve product visibility.
  • Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
  • Updated store pricing, signage and merchandising based on current promotions.
  • Conducted monthly staff evaluations and determined staff promotions
  • Resolved customer problems by investigating issues, answering questions and building rapport.

Administrative Clerk

Weaver Boos & Gordon
Chicago, IL
06.2001 - 11.2001
  • Conducted thorough research using various media sources to obtain relevant data for staff requirements.
  • Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
  • Guided administrative and professional staff through computer and software problems.
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures.
  • Monitored office supply inventory and replenishment, including liaising with vendors to negotiate optimal pricing.

Education

Bachelor of Arts - Media Arts

Robert Morris University - Illinois
Chicago, IL

A+ Certification -

CompTIA

Skills

  • Technical support
  • Equipment maintenance
  • System maintenance
  • Effective communication
  • Hardware installation
  • Cable systems repair

Timeline

Residential Technician

Comcast, Xfinity
02.2024 - Current

Store Manager

FYE
11.2001 - 01.2023

Administrative Clerk

Weaver Boos & Gordon
06.2001 - 11.2001

Bachelor of Arts - Media Arts

Robert Morris University - Illinois

A+ Certification -

CompTIA

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