DERRICK BROWN JR
BROOKLYN
Summary
Human Resources Expert with extensive experience in customer service and conflict resolution. Boosted customer satisfaction and loyalty through effective communication and problem-solving, while utilizing negotiation and marketing skills to enhance business outcomes. Pursued Service Advisor role to leverage expertise in communication and task prioritization, complemented by a certificate from electrical trade school and ongoing OSHA certification.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Service Advisor
Steven's Jersey City Ford
Jersey City
03.2025 - Current
- Assisted customers with vehicle concerns, scheduled repairs, provided cost estimates, and ensured timely updates throughout service process.
- Coordinated with technicians to process invoices and promote recommended maintenance services, contributing to high levels of customer satisfaction.
- Served as primary contact for customers and service department, facilitating effective communication and service resolution.
Human Resources
Target
The Bronx
12.2022 - 03.2025
- Provide customer service by greeting and assisting customers, and responding to customers complaints Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Managed high volume of customer calls to enhance service delivery and reduce wait times.
- Responded promptly to customer phone calls to maintain service standards.
- Engaged with 100+ guests daily to address inquiries and provide solutions.
- Confer with customers by telephone to provide information about products or services, take or enter orders or obtain details of complaints
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Demonstrated eagerness to learn and apply new skills in dynamic environment, contributing to team objectives.
Customer Service Representative
Grubbs Infiniti
Grapevine
10.2020 - 10.2022
- Provided customer service by greeting, assisting customers, and addressing complaints, maintaining customer satisfaction through proactive strategies focused on resolving concerns.
- Confer with customers by telephone to provide information about products or services, take or enter orders or obtain details of complaints
- Engaged with over 100 guests to address inquiries and provide assistance.
- Assisted customers in setting appointments, placing special orders, and arranging merchandise pick-up to enhance service experience.
- Managed high volume of customer calls, ensuring minimal wait times for effective service delivery.
- Responded promptly to customer telephone calls to ensure efficient service.
Customer Service
Crest Cadillac
Frisco
02.2017 - 03.2020
- Managed customer inquiries at Crest Cadillac from Feb 2017 to Mar 2020
- Reduced customer complaints by 30% through effective problem-solving
- Developed innovative solutions that increased customer satisfaction
- Collaborated effectively with team members to resolve customer issues
- Provided detail-focused customer service that enhanced company reputation
Education
High School Diploma -
Little Elm High School
Little Elm, TX06.2016
Skills
- Customer Service
- Sales
- Marketing
- Customer service focus
- Problem-solving
- Conflict resolution
- Time management
- Multitasking
- Teamwork
- Attention to detail
- Organizational skills
- Adaptability
- Active Learning
- Active Listening
- Calm Under Pressure
- Critical Thinking
- Professionalism
Certification
ELECTRICAL CERTIFICATION - SKILLCAT,2026
Timeline
Service Advisor
Steven's Jersey City Ford
03.2025 - Current
Human Resources
Target
12.2022 - 03.2025
Customer Service Representative
Grubbs Infiniti
10.2020 - 10.2022
Customer Service
Crest Cadillac
02.2017 - 03.2020
High School Diploma -
Little Elm High School