Derrick Chociano

• Defined the problem, opportunity, and strategy beginning of each SOS and successfully created and followed a daily execution plan on either area of responsibility.
• Assisted Area Managers with daily tasks like staffing, balancing head count, anticipating CPT and monitoring direct and indirect spent, as well as inferred time and hourly metrics.
• Exceeded expectations by performing at a pick and pack rate of 4% above Area Manager led floors, and 11% above all other Process Assistant led areas.
• Used clear and concise communication when submitting tickets, SIMs, notes, issues and/or task tracking entries, write-up documentation and reviews.
• Collaborated with stakeholders, peers and managers to deliver consistent results on a regular basis.

• Staffed over 75 associates on a daily basis using SCC at SOS and before every period to ensure proper levels labor throughout the entire department.
• Set the tone for over 50 direct path associates though start-ups to meet the daily ASK from operations, focusing on utilizing the least number of indirect path associates to achieve the goal.
• Engaged with outbound pack department managers on a regular basis to fulfil floor tote count by engaging overstaffed or idling associates.
• Kept associates active during set downs, and SEV periods through tote running, working wells, insta-cleans and P3 w/pick competitions for swag and gift cards.
• Acted as stretch AM on a regular basis in absence of management due to vacationing or personal time off and successfully improved pick rates from 208 to 274 and staff engagement levels by 15% while covering.
• Set the tone for 380 new hires through BTS by emphasizing hiring and developing the best principle and avoiding pit falls throughout the process.

• Achieved before Peak 2018 top 20% (Rank #6) Picker; 0 DPMO rate for first 6 months resulting in Six Ninja pins awards for quality.
• Passed all audits for three Pins from the Learning Department, being first to earn a vest in PCF department on all shifts.
• On-boarded over 100 Associates, and over 50% became PCF top performers
• Successfully developed 4 Process Guides and Process Assistants, 10 ambassadors and 1 Problem Solver
• Assigned to oversee new ambassadors when on-boarding, resolved conflicts with new associate and triggered collaboration resulting successful training
• Stayed 30-60 minutes after shift on a regular basis to ensure that critical pull time work (CPT) was picked, delivering on the Customer Obsession Amazon Principle.
• Trained and audited associates on Quality and Productivity standards to meet and exceed our commitment to on time deliveries

• Performed at 20% above rate in both the Pick and Pack departments in outbound.
• Regularly solved problems on both the pick and pack areas that increased productivity by 23% and retention of associates by 7% over a period of 9 months.

• Launched new fulfillment center with 7 other associates from different FC’s in PCF
• Trained and coached 18 new hires leading to a decrease of their Takt time from 23s to < 10s with 35% less quality errors.
• Recognized 6 top performers in quality and productivity who were later selected by upper management to become Ambassadors, AFMs, or High Frequency coaches.

28HRS Accounting and Business Management courses

• GPA 3.7

• President of Fellowship of Christian Athletes (2 years)
• Awarded a Plaque for Most Influential Athlete