TA'LIA VILLAREAL
Savannah,GA
Summary
Talented Associate skilled at mentoring and leading new members on Amazon procedures. Enabling costumers to receive the optimal level of care while promoting products and services, as well as providing myself as an available and understanding resource to all associates.
Overview
9
9
years of professional experience
Work History
CAP Process Assistant P2R
Amazon
08.2023 - Current
- Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Assisted in the development of key performance metrics to track progress against departmental goals, enabling data-driven decision making.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
CAP Process Assistant
Amazon
07.2022 - 07.2023
- Set schedules for employees and tracked attendance in using SCC for recordkeeping
- Maximized team performance by tracking activities, reporting concerns and helping implement improvement plans
- Trained staff members to implement and maintain approved and established process improvements in assigned functional areas
- Supported special projects upon request from department manager
- Coaching associates to work safely at all times
- Assisting in keeping work area clean and organized
- Fully understanding workflow and daily production goals
- Filling in as needed with production duties.
Seasonal Flow Desk Process Assistant
Amazon
02.2022 - 06.2022
- Kept meticulous reports and documentation detailing daily processing activities, updated logs and submitted timely reports for supervisor review
- Responsible for shift staffing, working with departments to adjust labor in order to meet ship goals including CPT goals and ensuring the standard work for processing units is followed
- Ability to effectively identify and communicate detailed technical issues and escalate to management, facilities team, as well as timely communication when issues arise that may customer experience and production
- Continuous utilization of software tools as they relate to pick list (i.e monitoring backlog, workflow, department capacity, Premium and Standard charge, etc).
Seasonal Process Assistant
Amazon
11.2021 - 01.2022
- Assisted area managers in evaluating associate performance and cultivating improvement initiatives
- Provided feedback to associates both positive and negative in a manner that is respected
- Identified and resolved process issues to drive optimal workflow and business growth
- Trained associates to implement and maintain approved and established process improvements in assigned functional areas
- Supported special projects upon request from area manager
- Coached and trained production leads on general process concepts, lean manufacturing and how to identify potential improvements without assistance
- Currently training in the role of Flow Desk Process Assistant.
Learning Ambassador/Fulfillment Associate
AMAZON COM SERVICES LLC
08.2019 - 11.2021
- Delivered feedback using positive reinforcement techniques to encourage, motivate and build confidence in students
- Worked with Process Assistants and Area Managers to determine appropriate support for entry level associates
- Created, collected and recorded data on the progress of associates to determine the next steps for associates success
- Offered feedback to floor managers to effectively address associates needs
- Retrained associates that preform below the expected rate to improve proformance and confidence
- Used handheld devices and computers to record and monitor inventory levels and complete audits to uncover and address inaccuracies
- Inspected outgoing shipments to verify accuracy and prevent errors
- Fulfill customer orders with accuracy and efficiency
- Maintained and enforced all safety standards.
Senior Pharmacy Technician
Walgreen's Pharmacy
10.2015 - 06.2019
- Maintained clean and organized pharmacy shelving and work areas
- Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts
- Efficiently processed cash register transactions for new and refilled prescription orders
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems
- Worked with insurance companies to process claims, resolve problems and obtain payments
- Established and updated patient profiles, medications and insurance details
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests
- Organized medications for dispensing
- Reported drugs' adverse reactions
- Maintained current notes and paperwork related to patient drug therapy.
Education
Associate of Applied Science - Pharmacy Technology -
Career Step
Lehi, UTHigh School Diploma - undefined
Goose Creek High School
Goose Creek, SCSkills
Relationship Building
Responsible
Detail Oriented, With Great Organizational skills
Decision-making
Multitasking abilities
Active Listening Skills, and a Sharp Problem Solver
Active Team Player with a Upbeat, Positive Attitude
Verbal and Written Communication Skills, Teamwork Driven, Proficient Time Management
Timeline
CAP Process Assistant P2R
Amazon
08.2023 - Current
CAP Process Assistant
Amazon
07.2022 - 07.2023
Seasonal Flow Desk Process Assistant
Amazon
02.2022 - 06.2022
Seasonal Process Assistant
Amazon
11.2021 - 01.2022
Learning Ambassador/Fulfillment Associate
AMAZON COM SERVICES LLC
08.2019 - 11.2021
Senior Pharmacy Technician
Walgreen's Pharmacy
10.2015 - 06.2019
Associate of Applied Science - Pharmacy Technology -
Career Step
High School Diploma - undefined
Goose Creek High School